Hayes Chrysler Dodge Jeep of Gainesville

I have bought five new vehicles at this dealership. The dealership is clean, efficient, personable, competent, knowledgable Have had a lot of experience with the service dept who have been very helpfu The dealership is clean, efficient, personable, competent, knowledgable Have had a lot of experience with the service dept who have been very helpful. More

I always have a great experience coming here. I have always felt like a priority and all of the work is done correctly and efficiently. Definitely would recommend. I have always felt like a priority and all of the work is done correctly and efficiently. Definitely would recommend. More

Josh keeps us coming back. He's very knowledgeable, very responsive, and just so easy to work with. More importantly, he doesn't vanish after the sale - has always helped us wi He's very knowledgeable, very responsive, and just so easy to work with. More importantly, he doesn't vanish after the sale - has always helped us with any questions after the purchase. A true asset to the Hayes Family. Also, a "thank you" to Ruben who also was a pleasure to work with. More

Enrique was very knowledgeable and helpful. Best salesman I've worked with. My wife and I both enjoyed working with him. Best salesman I've worked with. My wife and I both enjoyed working with him. More

This is my forth vehicle from Hayes of Gainesville, I have been treated with respect and decency all four times and all of the service area are just as nice and get things done right the first time. Wher have been treated with respect and decency all four times and all of the service area are just as nice and get things done right the first time. Where should you be buying your next vehicle? Hayes of Gainesville! More

Very easy to work with and didn’t feel any pressure. The whole process was quick and efficient and Andrea was amazing!! She did videos, stayed in touch, and followed up after. The whole process was quick and efficient and Andrea was amazing!! She did videos, stayed in touch, and followed up after. More

Initially, when calling to schedule the drop off, the call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for brin call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for bringing my vehicle in vs asking questions. After getting the diagnosis, the gentleman and whom I believe is one of the mechanics, attempted to convince me to get a non OEM parts to address my issues claiming it would save me money yet it would decrease the functionality of my truck. I thought going to a Jeep dealership for my Jeep It would be a no brainer to get OEM parts but the suggestion of non OEM parts was off-putting in addition to the unpleasant telephone interactions. I called on a Thursday to schedule a drop off for that coming Sunday, I was told it would only take two days for diagnostic. I called to check in Wednesday didnt hear back until Thursday when I drove up to the dealership. It’s unnecessary to ask what day you expect to have your vehicle back or be called about your vehicle if you’re going to do what you want anyway with zero communication. Letting me know my vehicle is in queue doesn’t help when you don’t hear from the shop for 2+ days. To deal with all that and get an inflated quote of about 10k. I can understand the labor costs partially because you have to pay your employees. However, a quick google search and a old mechanic friend can easily tell me how inflated the part costs are. Then to ask me to sell you my vehicle is audacious and quite honestly suspicious. All that to say, I hope that customer care and price gauging is something management will take a better look at. More

My wife and I were greeted graciously on entering the dealership. Leandro started to help us find the Ram truck that was right for us. After driving the vehicle and loving it Leandro brought our offer to dealership. Leandro started to help us find the Ram truck that was right for us. After driving the vehicle and loving it Leandro brought our offer to the management who worked a deal out for my wife and I. We couldn’t be more satisfied.Leandro has a great attitude. More

I was able to get exactly what I wanted for the 2nd time! Great Job Great Job More

Andrea is the best sale associate I've ever worked with i recommend her to anyone! recommend her to anyone! More