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Russ Darrow Toyota of West Bend
West Bend, WI
1,218 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,218 reviews
November 14, 2025
Very helpful and explained everything. Thank you I would recommend Russ Darrow to friends looking for service Thank you I would recommend Russ Darrow to friends looking for service More
by n9gov
Verified Customer
November 11, 2025
Janessa in financing was awesome to work with. She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash th She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash the car, but tried pushing an expensive ceramic coating that required a wash. The Prius was nearly out of gas and he wouldn't fill the tank. We liked the dealership, but working with Mason not a good experience. We drove over 7 and a half hours to get there and thought we would be treated a little better. More
by CHADF0
November 09, 2025
Polite help. Informed customer of what was going on. I am 86 years old, and Jeremiah answered all my questions in a way I understood. Informed customer of what was going on. I am 86 years old, and Jeremiah answered all my questions in a way I understood. More
by BARBARAANN5417
Employees Worked With
November 09, 2025
Neven was nice to work with. Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal possible. More
by Kayla H
November 07, 2025
Always friendly quick service. But I don’t appreciate it when my dash and ir screen are changed. But I don’t appreciate it when my dash and ir screen are changed. More
by Marge6020
Employees Worked With
November 07, 2025
Very responsive & courteous. Love the video of the vehicle during the actual service. My only disappointment was that the audio was not clear. Love the video of the vehicle during the actual service. My only disappointment was that the audio was not clear. More
by cstorck2
Employees Worked With
November 06, 2025
He was very helpful getting my car in for oil change and tire rotation. He kept me updated as there was a recall on my vehicle. Parts had to be ordered. Very impressed with this young man's professionalism tire rotation. He kept me updated as there was a recall on my vehicle. Parts had to be ordered. Very impressed with this young man's professionalism and courtesy. More
by Jlynn610
Employees Worked With
Seth
November 06, 2025
Cole and Ryan sold me two cars. Cole is a knowledable finace employee. He also knows his cars and is a great sales person Cole is a knowledable finace employee. He also knows his cars and is a great sales person More
by Cherylrn3
