Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Mazda West
Columbus, OH
237 Reviews
Thank you for stopping by Germain Mazda West, our dealership serving Columbus, Grove City, and Hilliard, Ohio. As part of the Germain family of dealerships, serving our customers is our goal and privilege. Our personalized approach to car buying sets us apart because we take the time to understand your needs and pair you with the ideal vehicle.
Our aim is to create a culture where we can pursue committed, loyal, and valued relationships with our customers. Since we’re passionate about the work we do and the customers we serve, we can deliver the finest transportation solutions that serve your needs and bring you joy.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 237 reviews
March 17, 2026
We worked with Conor. Everything was top-notch. Having one person do everything by from sales thru finance was an innovative approach that made for a vastly superior custo Everything was top-notch. Having one person do everything by from sales thru finance was an innovative approach that made for a vastly superior customer experience. More
by MARK_AXTELL
Verified CustomerEmployees Worked With
March 16, 2026
Everyone was great! I thought I was told the car would be detailed inside and out after the oil change but maybe I misunderstood. Liked the video of the inspection. I thought I was told the car would be detailed inside and out after the oil change but maybe I misunderstood. Liked the video of the inspection. Clever! More
by KURKAR
March 15, 2026
I always trust taking my car here. I love that they send a video review of my car. I love that they send a video review of my car. More
by Rcyerkes
March 13, 2026
We were impressed with the knowledge and professional way Eric and everyone treated us at the dealership. We will definitely tell our friends and family. Eric and everyone treated us at the dealership. We will definitely tell our friends and family. More
by PDM6690
March 05, 2026
Good service and buying experience with Philip was fantastic. Pleasant on the buying experience and price are reasonable. fantastic. Pleasant on the buying experience and price are reasonable. More
by TQ430668
February 28, 2026
communication reliability collected amazing spectacular good techs good people great customer service fantastic service excellent good techs good people great customer service fantastic service excellent More
by dakota22226
Employees Worked With
February 23, 2026
Sales team particularly Eric And Connor were very patient , courteous and provided all details in helping us pick our vehicle Within our budget , courteous and provided all details in helping us pick our vehicle Within our budget More
by Vvedula
February 21, 2026
Very helpful and courteous . He helped me with a courtesy car once he realized I would be waiting all day for repair He helped me with a courtesy car once he realized I would be waiting all day for repair More
by TEALSPORTS
Employees Worked With
February 08, 2026
The staff were very professional and kind. No pressure tactics regarding repairs recommended, which I really appreciated. No pressure tactics regarding repairs recommended, which I really appreciated. More
by ashanti.vannoy
February 07, 2026
Overall was good. Everybody is friendly I would say that there needed to be better communication in regards to the offer that was made to me regarding the second key b Everybody is friendly I would say that there needed to be better communication in regards to the offer that was made to me regarding the second key being made for my new car and that it being at the dealership expense. Ended up finding out later that I was supposed to be covering some of the costs as well, but that wasn't fully explained to me during the time it was offered. I was then also offered to have a key technician come out and make a second key for me and then was told that I would have to later on pay for that, but I was not told that out front. But this situation got handled and I ended up not having to pay for the key so everything ended up in my favor and ended up being fair. More
by Marla.ohara1
