Greenway Kia West

Took a little longer than I expected, but the service was good. I liked how I recieved a link with my car details. good. I liked how I recieved a link with my car details. More

Was told originally it was 90$ for diagnostics check and then it turned into $257 then it turned into $257 More

My experience was very efficient. Didn't waste a lot of my time. I think the deal was good. AJ was very attentive followed through on his promises. I buy from you again. Didn't waste a lot of my time. I think the deal was good. AJ was very attentive followed through on his promises. I buy from you again. More

The work that was done was decent once completed, however the process to get there was extremely painful. I got an assessment and ordered the parts with them. One of the service people told me he placed the the process to get there was extremely painful. I got an assessment and ordered the parts with them. One of the service people told me he placed the order. When I came back, they had no record of ordering the parts, so I worked with them to pre-pay and order the parts properly. At this point I was ready to say this was a fluke accident. However, when I came back again they could not find a record of the parts being ordered. Thankfully I had my itemized receipt and they eventually found them (after telling me they didn’t have the parts and that they were probably sent away). The work got done, but they skimped on the details (for example, I had tape on one of the areas I needed fixed and they didn’t bother removing that when they took care of the area). It was a mediocre experience - the people were relatively friendly but very disorganized and chaotic compared to other experiences I’ve had in other places in the past. I personally will not return here. More

Buying a car can be stressful, but Simo and the Kia west team made it one of the best customer service experiences I’ve ever had. When I changed my mind at the last minute, they never made me feel like a bu team made it one of the best customer service experiences I’ve ever had. When I changed my mind at the last minute, they never made me feel like a burden or pressured me into settling. Instead, Simo and Karem his sales manager went above and beyond to make sure I got exactly what I wanted. They even drove 180 miles to get my car, and when we hit a registration issue, Maher the finance manager joined in and stayed until almost 10 p.m. so I could go home in it that night. Every challenge was met with a proactive solution, kindness, and genuine care. It’s rare to find people who treat you like more than just a sale. Thank you for your honesty, patience, and dedication. You didn’t just earn my business—you completely changed my opinion of car dealerships. More

Saryia’s exceptional service overcame concerns about transparency, sales tactics, and dealership reputation. Great job Saryia on listening carefully and working tirelessly to find the perfect vehicle fo transparency, sales tactics, and dealership reputation. Great job Saryia on listening carefully and working tirelessly to find the perfect vehicle for me! Jeremy Gresham poor listening and sales tactics Jeremy Gresham poor listening and sales tactics send me running to another dealership and nearly cost the deal. More

Saryia’s exceptional service overcame concerns about transparency, sales tactics, & dealership reputation. Great job Saryia transparency, sales tactics, & dealership reputation. Great job Saryia More

Had an issue with the front of my car. Gabriel told me to bring it in to get it repaired. Gabriel got the issue corrected and back to me quickly. I really appreciated all that Gabriel di Gabriel told me to bring it in to get it repaired. Gabriel got the issue corrected and back to me quickly. I really appreciated all that Gabriel did. He’s a true asset. More

Simple & only took 2 hrs. I thought it would take longer. Simple process, friendly advisor. I think his name was Rickey I thought it would take longer. Simple process, friendly advisor. I think his name was Rickey More

Very professional and also friendly warming experience I will definitely reccommend to all my friends and family will definitely reccommend to all my friends and family More