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Germain Mazda West

Columbus, OH

4.9
302 Reviews
Thank you for stopping by Germain Mazda West, our dealership serving Columbus, Grove City, and Hilliard, Ohio. As part of the Germain family of dealerships, serving our customers is our goal and privilege. Our personalized approach to car buying sets us apart because we take the time to understand your needs and pair you with the ideal vehicle. Our aim is to create a culture where we can pursue committed, loyal, and valued relationships with our customers. Since we’re passionate about the work we do and the customers we serve, we can deliver the finest transportation solutions that serve your needs and bring you joy.
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1345 Automall Parkway

Columbus, OH

43228

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Showing 302 reviews

August 02, 2026

They were very helpful. Any issues that popped up, they were prompt about reaching out and resolving any questions or issues I had. Also extremely friendly! More

by TARRAHARRIS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2026 -

Germain Mazda West responded

We’re pleased you found our team helpful and friendly during your used Hyundai Tucson purchase. It’s great to know we responded quickly to your questions and resolved any issues. Thank you for the five-star rating. Ashley Buzzelli - General Manager - 614-383-4401

July 28, 2026

Ron, Sam, Jess and the rest of the team at the service center are the best of the best! I can not say enough amazing things about them. I put a lot of miles on my car for work, so I see them frequently fo More

by chelseanicolehahn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Dalton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2026 -

Germain Mazda West responded

We’re thrilled to hear Ron and Jessica have welcomed you like family at each oil change, and that Skyler made the process of switching to your new Mazda CX-5 so smooth. We appreciate your trust over multiple Mazdas. We look forward to serving you and your husband again soon. Ashley Buzzelli - General Manager - 614-383-4401

July 25, 2026

John was very helpful, and he made the process as smooth as possible. And, he has a great sense of humor. More

by seinamoore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Langlois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regan Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2026 -

Germain Mazda West responded

We appreciate your five-star review and are pleased John could make your new Mazda CX-30 purchase smooth and enjoyable. It’s great to hear his sense of humor made a positive impact. Thank you for choosing Mazda and we look forward to seeing you again. Ashley Buzzelli - General Manager - 614-383-4401

July 17, 2026

John was helpful from the first phone call. Great atmosphere in the building, friendly staff, low pressure, and I’ve never done a car deal so quickly in my life! In and out in 2 hours! More

by Shannon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Germain Mazda West responded

We’re thrilled John could guide you through your new Mazda CX-30 purchase so seamlessly. It’s wonderful to know our friendly, low-pressure atmosphere helped you complete everything in just two hours. Congratulations on your new CX-30, and don’t hesitate to reach out if there’s anything else we can assist with. Ashley Buzzelli - General Manager - 614-383-4401

July 13, 2026

From start to finish, our experience with Germain Mazda was amazing! Phillip, our salesman, was very knowledgeable, yet never pushy or overbearing, and working with the rest of the team was so relaxed and More

by Jcwell5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Buzzelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2026 -

Germain Mazda West responded

It’s fantastic to hear that purchasing your Mazda CX-5 was both informative and fun. Our team provided knowledgeable, pressure-free guidance to keep the process relaxed from start to finish. Thank you for choosing us for your new CX-5. Ashley Buzzelli - General Manager - 614-383-4401

July 07, 2026

I would like to thank Mike and the team at Germain Mazda West for taking very good care of me and giving me a really good deal on a 2022 Volkswagen Taos. Great price, great transparency, and great service. More

by OMAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Buzzelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2026 -

Germain Mazda West responded

We’re thrilled you enjoyed such a transparent and positive purchase of your 2022 Volkswagen Taos. Thank you for the five-star rating and for recommending our team’s honest pricing and service. We hope you enjoy every drive in your Taos. Ashley Buzzelli - General Manager - 614-383-4401

July 01, 2026

Very professional All staff very professional, knowledgeable and friendly. I will go back. And recommend to others More

by stevemeechancolumbus
Recommend Dealer
Yes
Employees Worked With
Efrain Hidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Hidalgo
Jul 01, 2026 -

Germain Mazda West responded

It’s wonderful to hear our staff delivered professional, knowledgeable, and friendly service on your Mazda. We appreciate your recommendation and look forward to assisting you again. Ashley Buzzelli - General Manager - 614-383-4401

June 29, 2026

John and team were delightful start to finish even if by the 3rd day they may have been tired of seeing us. A great no pressure experience. More

by LacknerCX50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2026 -

Germain Mazda West responded

Thanks for working with John and our team over those three days. We’re glad our relaxed approach kept everything comfortable and pressure free. Congratulations on your used Mazda CX-50 and enjoy every drive. Ashley Buzzelli - General Manager - 614-383-4401

June 28, 2026

I had a great experience in my 2 visits. I felt no pressure while I made my decision. Once I decided on a vehicle, I was out the door in two hours which for me is a record time. All the staf More

by mdtlsutter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Meszaros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Germain Mazda West responded

Hello, we’re delighted that both visits felt pressure-free and that you were able to finalize everything so efficiently. It’s wonderful to hear our team provided friendly, informative support throughout your purchase. Enjoy your new Mazda and feel free to reach out if there’s anything else we can assist with. Ashley Buzzelli - General Manager - 614-383-4401

June 28, 2026

Process from 1st communication online to in the door was straightforward and all staff was responsive. John was very personable and easy to work with. More

by dj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Germain Mazda West responded

Thank you for sharing your experience with us. We’re pleased the steps from initial online contact to your visit were smooth and that John made the process easy. Enjoy your new Mazda CX-50 Hybrid, and please reach out if you have any questions. Ashley Buzzelli - General Manager - 614-383-4401

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