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Herb Chambers MINI of Boston

Boston, MA

4.8
802 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 802 reviews

October 26, 2017

Sales Associate Sam Tutton and another happy Mini Driver. 0 friends 0 reviews 5.0 star rating 10/25/2017 I just leased a Mini Clubman hybrid at Herb Chambers. The staff made my experience flow smoothly More

by Play Fair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Susan, for providing us with this great feedback! Sam and Moustafa are wholly devoted to the success of our guests’ experiences and we are so proud to have them on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs. Motor On! Melissa Steffy, General Manager

October 26, 2017

Great experience and Samuel Tutton was very helpful during the whole process. He helped us to check the options, and talk with us to solve our concerns. More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Penny, so much for your feedback on your recent experience with Sam! Feel free to stop in anytime if you need assistance reviewing any of the features on your MINI, we're always happy to help. Motor On! Melissa Steffy, General Manager

October 26, 2017

Exceptional Experience! My experience at Herb Chambers with the purchase of my new MINI was excellent. My sales representative, Sam Tutton, was tremendous. He took the time More

by Greg1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Greg, for the wonderful review! I'm so glad to know Sam was able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new MINI! Motor On! Melissa Steffy, General Manager

October 25, 2017

Great Experience! I had a great experience working with Samuel Hesketh-Tutton to purchase MINI Cooper from Herb Chamber MINI of Boston. He actively helped me throughout More

by Ananya Chakravarty
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Ananya, for taking the time to write this review! Sam is such an asset to our team, as he continuously focuses on providing our guests’ with the best customer service. He will be pleased to read your positive feedback. Thank you again and if you have any questions about your MINI, please don't hesitate to reach out. Motor On! Melissa Steffy, General Manager

October 25, 2017

1st Mini Sam Hutton made buying my 1st Mini a great experience. It was an out of state purchase and Sam made sure it went off with out a hitch. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Lisa, for taking the time to write this review. We hope you're enjoying your new MINI! Motor On! Melissa Steffy, General Manager

October 24, 2017

Best Experience ever I and my wife had a great experience with Mini Cooper Service. They did a fantastic job fixing our car. They were very efficient with time and polite. More

by Justin91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 24, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Justin, for sharing your story! We really appreciate your business, as well as, your feedback on working with Samuel. We trust everything is running smoothly with your MINI and we look forward to the opportunity to serve you and your wife's automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

October 24, 2017

Buyer beware !!! When we bought from Herb Chambers we traveled to Boston thinking that Herb Chambers had a good reputation and we'd be safe from all of the sleazy More

by Macomber's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Liz Flanders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Used car manager John Wintle & General manager Melissa Steffy, Samuel Hesketh-Tutton
October 23, 2017

Seemless transition Had and accident with total loss of beloved mini, which protected me without a scratch. David found me a great replacement quickly and efficiently, ho More

by loyal Mini fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Oct 23, 2017 -

Herb Chambers MINI of Boston responded

Thank you! I really appreciate your feedback on working with David and Moustafa and am happy to hear that your first MINI kept you safe. We trust you are enjoying your new MINI and we look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Motor On! Melissa Steffy, General Manager

October 23, 2017

I'll be back to HERB! After several test drives of HONDA and ACURA vehicles, an 2017 ACURA TLX popped up on Herb Chambers website for an extremely reasonable price. I went More

by Watertown Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Oct 23, 2017 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to write this review! David and Moustafa's commitment to excellence is always in the forefront and I’m so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Motor On! Melissa Steffy, General Manager

October 19, 2017

Best First Car Buying Experience! I was quite nervous buying a new car, it was my first. David made the experience so easy and fun! He was so helpful, answered my many, many questions, More

by NolC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Oct 19, 2017 -

Herb Chambers MINI of Boston responded

Thank you so much for taking the time to share your experience with David and Moustafa! We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

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