Prestige Volvo

Goes above and beyond I leased a brand new 2017 XC 90 from this dealership in the beginning of March and it had to go back for service for the same issue three times. Jay R I leased a brand new 2017 XC 90 from this dealership in the beginning of March and it had to go back for service for the same issue three times. Jay Rosen was amazing to deal with. He was so patient and kind and listened to me rant and carry on. After the fourth time this happened he went to the General Manager himself and told him that they had to get me out of this vehicle. Because of Jay, I know have a new car that is safe and not experiencing any issues. I have never dealt with anyone that has done this before and I am so grateful so him and all his help. Jay was a pleasure to deal with and I will always go back to him without hesitation. More

Amazing response to catastrophic problem While driving from NYC to Boston in mid-September, My 2014 Volvo XC60 started spewing engine oil all over the highway. The reason was blown crankcase While driving from NYC to Boston in mid-September, My 2014 Volvo XC60 started spewing engine oil all over the highway. The reason was blown crankcase cover that drained the engine and damaged it irreparably. The car was towed to a nearby by Volvo dealer in CT, where I was told that my warranty expired at 50K (the car had 57K mi) and that the engine replacement would cost of $18K!. The local Volvo dealer made an attempt to get the parent company to cover the damage with no success. After about a month I was ready to scrap the car and be done with Volvo forever, even though this was second Volvo and I loved the brand. That's when I got a call from Jay Rosen of Prestige Volvo (where I bought and normally serviced the car), who had found out about the incident from the dealer in CT, to inquire about the car. HE CALLED ME. I told him about my predicament and he asked me to bring him the car. About a week later he calls me to tell me they will install a new engine at no cost (except for a very reasonable labor)! Wow. With two kids in college at approximately two Volvos a year in tuition, this was the best news I got all year! I just got my car back yesterday and it's driving great. Still can't believe it. THANK YOU JAY! THANK YOU PRESTIGE! Armando Luis Hoboken, NJ More

Best day ever! My experience with this dealership began online and ended with me driving to the dealership to trade and purchase a car. It could not have been a bett My experience with this dealership began online and ended with me driving to the dealership to trade and purchase a car. It could not have been a better transaction. From the very beginning they were helpful and went out of their way to answer questions and work with me to make everything go smoothly without a hitch. I don't see how I could have had a better sales agent than Ron Lanstrome. He went out of his way for us. I think he wanted me to get the car as much as I did. He was informed and very knowledgeable. He was personable, warm and genuine. Buying and trading a car is very stressful and Ron made it effortless. Thank you again Prestige Volvo and Ron Lanstrome. I recommend them and will seek them out with our next purchase. More

Super easy, transparent and efficient! Vin D’Accardi was terrific. He made the process of buying our new S90 fast, transparent and painless. Definitely recommend working with him and Presti Vin D’Accardi was terrific. He made the process of buying our new S90 fast, transparent and painless. Definitely recommend working with him and Prestige Volvo. More

Lousy Service Department Classic over promise and under deliver. Made an appointment for 10:30 AM for a routine 60k service. The service person "Bob" sat before me and scrat Classic over promise and under deliver. Made an appointment for 10:30 AM for a routine 60k service. The service person "Bob" sat before me and scratched his head trying to come up with what he thought the appropriate price for the service. Bob then asked if I would be waiting. I told him no, that I had a ride but I would be back at 3 for the car. Bob would call me if anything out of the ordinary came up, great. No call. No service. Bob and the service team decided to push me to the back of their service line, thank you very much. So, my ride is inconvenienced, my car isn't ready because they took those waiting ahead of me, and my dog is home waiting. Thanks Bob, I won't be back. Ever. I know this won't amount to much because Prestige Volvo has PLENTY of business and mine doesn't matter, at all. More

Excellent Sales Experience Having never purchased/leased a Volvo I didn't know what type of Sales experience to expect. From the first few moments of entering the dealership, I Having never purchased/leased a Volvo I didn't know what type of Sales experience to expect. From the first few moments of entering the dealership, I was warmly greeted and made to feel very comfortable. I was then referred to Todd Garno and right away felt at ease speaking to him about what I was looking for and what cars I had been considering. I was very direct in explaining I was a serious buyer as my current lease was expiring but that I literally had no clue about the vehicles and their attributes. I knew the S90 was most likely the best fit and Todd couldn't have been more patient in taking me through the vehicle and providing a great test drive. The S90 is definitely a full sized sedan and I had concerns about it fitting into my garage so being that I only live 10 minutes away, we drove the car to my house and it fit well in my garage. That was a huge advantage or else I would have been mulling over it's size and may not have considered it further. Todd was a phenomenal ambassador for the dealership as I then referred my brother in law to them too as he's also coming out of a lease soon. Bottom line is that the car is awesome (love the interior) and Todd was awesome too. Would definitely refer others to both he and the dealership. Pat too in F&I was very professional, friendly and explained everything clearly all in a relaxed environment. Truly impressed by the entire experience with Prestige...thanks again guys. More

Friendly, knowledgeable, and efficient staff. Ron gave a very thorough tutorial if the car both pre-purchase and after. I feel very confident with the choice we made in Volvo and choosing Prestige Ron gave a very thorough tutorial if the car both pre-purchase and after. I feel very confident with the choice we made in Volvo and choosing Prestige Volvo as our dealership. More

Wonderful pleasant experience I purchased my Volvo from Rich Curto in November 2017. Rich was extremely helpful and considerate, went above and beyond to help me chose the car that I purchased my Volvo from Rich Curto in November 2017. Rich was extremely helpful and considerate, went above and beyond to help me chose the car that completely suited my needs, and was an absolute pleasure to work with. The process of purchasing my Volvo was timely and totally seamless and the entire team at Prestige Volvo is fantastic. More

Above and Beyond We love our Volvo XC60. Having it serviced at Prestige Volvo over these past 5 years has been a pleasure. Bob Knott and Jay Rosen have gone above an We love our Volvo XC60. Having it serviced at Prestige Volvo over these past 5 years has been a pleasure. Bob Knott and Jay Rosen have gone above and beyond addressing any issues and providing loaner cars when needed. I would definitely buy another Volvo and recommend this dealership! More

Fast, helpful, friendly, very efficient Every time my car needed a regular service, or I had an issue with the car, Jay was extremely efficient, helpful and friendly in the end. Once I got Every time my car needed a regular service, or I had an issue with the car, Jay was extremely efficient, helpful and friendly in the end. Once I got stuck with my car because I didn't come for a software update on time; Jay came right away to help. He followed up with me later to make sure that I will come to the service. All in all, I would recommend this car dealership and especially would recommend Jay as someone who was extremely helpful to me. More