Joe Machens Capital City Ford

The best! I bout a Jeep Grand Cherokee from Joe Machens & I have to say that I had a great experience! I went very undecisive on what I wanted & Shawn Wagner wa I bout a Jeep Grand Cherokee from Joe Machens & I have to say that I had a great experience! I went very undecisive on what I wanted & Shawn Wagner was so patient and helpful! They agreed to install leather for me - all while letting me use a rental car while I’m short a vehicle!! I did have a small issue with my vehicle starting once I had already purchased it - they quickly trouble shot the problem and are getting it fixed for me promptly. More

Very accomodating We had been looking at another car over in Kansas when the deal fell through. I called Shawn and asked if a vehicle I had seen on line was still avail We had been looking at another car over in Kansas when the deal fell through. I called Shawn and asked if a vehicle I had seen on line was still available. He said it was so my wide and I drove from Kansas City to check it out. The car was waiting in the lot and the air was on. We were given the keys and took a drive. While at the dealer we were offered cold drinks and snacks that they kept in the waiting rooms. The overall experience was pleasant and not painful. The drive was worth effort and the price was worth the drive. Appreciate the time Shawn and the team took with us. More

Chelsey pohl One of the easiest and smoothest experience I’ve had in purchasing a vehicle. Thanks to mike Rogers he’s the man for the job. One of the easiest and smoothest experience I’ve had in purchasing a vehicle. Thanks to mike Rogers he’s the man for the job. More

Excellent customer service Mike Rogers listened to our needs and was prompt with providing options. He sought and found the perfect vehicle for us! Couldn’t be happier with our Mike Rogers listened to our needs and was prompt with providing options. He sought and found the perfect vehicle for us! Couldn’t be happier with our experience at Machens Ford More

Recat I originally had a bad review of this service center because of a misdiagnosis. Since then, the dealership has called me and has on their own ask to f I originally had a bad review of this service center because of a misdiagnosis. Since then, the dealership has called me and has on their own ask to fix the problem without charge. They understood my frustration and we're willing to fix a mistake they made. This shows their dedication to their customers. More

Needs to be more responsive in customer service, Correct service needs to be provided on the first time, rather than returning for the same service, l have returned my vehicle three times and l am st Correct service needs to be provided on the first time, rather than returning for the same service, l have returned my vehicle three times and l am still having the same problem. More

Traded trucks I had a great time purchasing a used truck today. Kris was very helpful, he showed me a truck that fits the description of what I wanted and for a fai I had a great time purchasing a used truck today. Kris was very helpful, he showed me a truck that fits the description of what I wanted and for a fair price. Jamie also helped out great by arranging the loans for the bank. I would highly recommend anyone interested in purchasing a new vehicle to visit Joe Machens Capital City Ford More

Finding car for our child Doug helped us find a good used car for our college bound son. We were looking for something that got great gas mileage and was reliable. Doug helped us find a good used car for our college bound son. We were looking for something that got great gas mileage and was reliable. More

Great I had been speaking with Cody about buying a vehicle and he was very helpful. When I came in he had several people waiting and asked Devon to help us I had been speaking with Cody about buying a vehicle and he was very helpful. When I came in he had several people waiting and asked Devon to help us out. While we were talking with him my spouse saw Travis and knew him from their past and so we worked with both Travis and Devon to purchase our new vehicle. All of them very extremely nice and helpful. More

Always professional I have never had a bad experience here. Work has always been done on my truck in a timely professional manner. Costs are fair in comparison to other p I have never had a bad experience here. Work has always been done on my truck in a timely professional manner. Costs are fair in comparison to other places. I think the oil change package is the best deal in town. I use Express Lane when possible. They never try to sell me things or services I don't want or need. I personally appreciate that so much! Honesty is very important to me. More