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Bill Utter Ford
Denton, TX
3,982 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,982 reviews
January 17, 2019
Front wheel bearing replacement As always, Danny Morris is just great to work with, he represents your company with professionalism and integrity. The repair work was excellent. I As always, Danny Morris is just great to work with, he represents your company with professionalism and integrity. The repair work was excellent. I used your courtesy car. More
by KENDESERRANO
Verified CustomerEmployees Worked With
Helpful January 17, 2019
Excellent customer service! Excellent customer service from Adam and Mike! The process of buying a car was stress free. I did not feel pressured to buy the car or felt like they Excellent customer service from Adam and Mike! The process of buying a car was stress free. I did not feel pressured to buy the car or felt like they were using sales tactics. The entire process was short and painless from the test drive to the finance. More
by Adrianp23
January 16, 2019
Service Department I've always gotten good service at Bill Utter Ford; used to always deal with Greg Hall, but since the remodeling and adding a bunch of youngsters, it I've always gotten good service at Bill Utter Ford; used to always deal with Greg Hall, but since the remodeling and adding a bunch of youngsters, it seems that things are going downhill. This time I dealt with a very pleasant young man (Alex Seal?), but AFTER the oil & filter change and tire rotation and the car was brought out, and I went to pay, he only then told me that the cabin air filter needed to be changed, so I told him, "Do it." Now the car was never moved, and after I got tired of waiting I finally found the service writer again and told him to forget the cabin air filter, that I just want to get out of here. He went somewhere and came back to tell me the cabin air filter had been changed, so I paid for it. He did give me a 10% discount. I have serious doubts that the cabin air filter was changed, but I didn't keep the car in sight every minute, and I have not pulled the filter myself to check it, so I cannot say for sure. More
by Bird
Employees Worked With
Alex Seal
January 15, 2019
Oil change Told me a 1 1/2 hour service took 3 hours all they said was sorry we’ll try better next time I will not be back for next time Told me a 1 1/2 hour service took 3 hours all they said was sorry we’ll try better next time I will not be back for next time More
by PURCUDA
Employees Worked With
Erin Bostick
January 15, 2019
Anything but an oil change here Dropped the car off for an oil change and let them know I would be back in 3 hours to pick up the car. Got back and the car had just been put on the l Dropped the car off for an oil change and let them know I would be back in 3 hours to pick up the car. Got back and the car had just been put on the lift, and proceed to wait another hour to be completed. More
by Austin N.
Employees Worked With
Alex
January 15, 2019
Oil and filter change The oil and filter change area has done a great job of always getting my Ford products in and handled in a timely fashion. They make sure that the tru The oil and filter change area has done a great job of always getting my Ford products in and handled in a timely fashion. They make sure that the truck is ready fairly close to the time promised. More
by Jeffrey.Little
Employees Worked With
I didn't use any of these.
January 15, 2019
Great experience with new C-Max Purchase It has been a little bit since we purchased our new Ford C-Max Energi at Bill Utter, however we are just learning about this website and wanted to boo It has been a little bit since we purchased our new Ford C-Max Energi at Bill Utter, however we are just learning about this website and wanted to boost a recommendation. Our salesman Phil Tysinger took such good care of us when we purchased our C-Max, he went through great lengths to find us the car that we really wanted and getting it traded from another Ford dealer. He explained all the options to us and has even taken great care of us after we purchased the car. Bill Utter has our business from now on, could not be happier! More
by Jbodor
Employees Worked With
January 14, 2019
Great customer service all around. Our Salesman is amazing and always is right on top of our concerns and issues. Our service advisor is always accommodating and friendly. all around. Our Salesman is amazing and always is right on top of our concerns and issues. Our service advisor is always accommodating and friendly. More
by JOEDADDY58
January 14, 2019
Great buying experience!!! Tom Corrigan did an unbelievable job ensuring I purchased the right vehicle for my needs, both professionally and financially. He was extremely knowl Tom Corrigan did an unbelievable job ensuring I purchased the right vehicle for my needs, both professionally and financially. He was extremely knowledgeable and his service was great! He followed up with me two separate occasions which I greatly appreciated. I would recommend Tom to anyone buying a new or used vehicle! More
by cp
January 14, 2019
Customer Service at Bill Utter Ford was exceptional. Recall notices and basic service completed with courtesy transportation to and from work a bonus. Would however at Bill Utter Ford was exceptional. Recall notices and basic service completed with courtesy transportation to and from work a bonus. Would however recommend customers to specify tire rotation with service. That service has been performed at other dealerships without specifying. More
by tom54
Employees Worked With
Don Swift
