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Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,696 reviews

July 07, 2020

It’s a great car dealership to go . very professional Staffing in customer service. I hope In the future to buy another car.ken white great salesman. More

by Johnny rios
Recommend Dealer
Yes
Employees Worked With
Ken White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keithfrom the department of financing
July 01, 2020

Very disappointed. Scheduled an oil change and arrived 15 minutes early and was told “we’re running behind and it will be 2 hours” no apologies. I hate wasting my time More

by twbieber
Recommend Dealer
No
Employees Worked With
Acton Toyota Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Acton Toyota of Littleton responded

While I know your visit was several months ago, I did wish to reach out and publicly apologize for your disappointment when last servicing with us. We understand and appreciate that now more than ever, convenience and timeliness are of the utmost importance. Again, I’m sorry for the lengthy delay you experienced in servicing your vehicle. I’d welcome an opportunity to connect with you with the hope of convincing you to still service at our dealership. Respectfully, Brian Crowley Service Director brian.crowley@actontoyota.com

Nov 02, 2020 -

twbieber responded

yeah? well I dd come back and guess what? It was even worse the next time. Lots of the employees were walking around without effective face masks (bandanas, nose out etc). All the customers in the waiting area had proper masks. I sent a note to the GM about it and he replied immediately that he would address it. Sorry, it's not baseball, no third strike.

Nov 02, 2020 -

Acton Toyota of Littleton responded

Thank you again for your response. And, thank you for noting your concerns to our General Manager. The safety of both our customers and employees are priority number one at our dealership. We established clear policies and guidelines at the beginning of the pandemic that have evolved based on state and CDC recommendations, which most definitely includes mask wearing at all times for our employees. This was most certainly re-emphasized by our General Manager. Kindly, Brian Crowley Service Director brian.crowley@actontoyota.com

July 01, 2020

I'll only work with Chris Johnson. period. My family has leased 5 cars from Acton Toyota ( the past 4 of them with Chris.) I like Toyota's because of their reliability, but even more, I love wo More

by J. Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Tosi, Chris Johnson
July 01, 2020

This is the second car purchased at this dealership. John Bernard was outstanding to work with and has offered continued support with any questions or concerns. Thank you for your time and concern. More

by mimiau94
Recommend Dealer
Yes
Employees Worked With
Wellington Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Lloyd
June 29, 2020

Jack Burke is the man to see To anyone who is thinking at looking at a vehicle. Please ask for Jack Burke, he was able to answer all of the question that I had with no added pres More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed from finance, Jack Burke
June 18, 2020

I had the pleasure of working with Jack. He made the process of buying my first car easy and awesome! It was a quick process and I was in an out of there in a couple of hours. He is very thorough and an More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Jack Burke
June 16, 2020

Jack was great to work with! He was so helpful, and didn’t make you feel pressure into buying right away. Very personable, and enjoyable to talk to. Glad to have had him as my salesperson. More

by Khanlon9418
Recommend Dealer
Yes
Employees Worked With
Jack Burke
June 08, 2020

Great car buying experience with Jim Sullivan. I felt comfortable and confident throughout the entire experience. I recommend everyone come see for yourself what a great dealership they have here. More

by cspotts
Recommend Dealer
Yes
Employees Worked With
Jim Sullivan
June 04, 2020

Professional sales and finance! Right from the start Acton Toyota feels different! I inquired on line my vehicle of interest was clean and ready to test drive when I arrived! No sale More

by tdalton233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy and Joe!
May 30, 2020

Very positive Very pleasant, professional and low pressure experience. We've been having our previous car, the Rav-4 serviced there for a couple of years and enjoye More

by pattisylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vachon, Jack Burke
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