Acura Columbus

My experience this past Saturday was not what I expect from Acura after several years (this is my 2nd leased vehicle) . It was disappointing & quite different from what I am used to. The only positive th from Acura after several years (this is my 2nd leased vehicle) . It was disappointing & quite different from what I am used to. The only positive things I can report are the young man who checked us in when we pulled up was nice & Todd hung around a few minutes past 2p to check me out. The vehicle service seems to be the standard.....Interesting that the paperwork says loaners are available for service over an hour, which mine was....but I was refused a loaner with the excuse that it was b/c of the servuce codes. 🤔 The Lyfts that transported us were best described as low quality. Both vehicles had issues, one of which could cause injury if not careful exiting the vehicle. They were vacuumed & free of trash, but visibly not clean (could see the dirt) Also MY vehicle was not vacuumed. I can totally understand not washing it since it was raining, but the interior could have still been vacuumed, as it should be according to the service paperwork. I say all of this b/c you need to be aware that The quality of customer service has gone down quite a bit from what I am used to from Acura & I'm seriously reconsidering renewing my lease here. More

James took great care of me and made sure to get me what I need cause he found my tires and will get me back in Saturday to put them on great services I need cause he found my tires and will get me back in Saturday to put them on great services More

The entire process was very well executed and easy! Andrew and Ryan were great and the dealership seemed to really care about their customers satisfaction. I would 100% recommend working with them. Andrew and Ryan were great and the dealership seemed to really care about their customers satisfaction. I would 100% recommend working with them. More

Always thorough, transparent and trustworthy. Customer service and satisfaction seem to be central to every experience. Customer service and satisfaction seem to be central to every experience. More

Excellent dealer. Professional, courteous and knowledgeable staff. Andy knew his product line very well and did a very good job of presenting information and answerin Professional, courteous and knowledgeable staff. Andy knew his product line very well and did a very good job of presenting information and answering questions. He was patient with two old dinosaurs and put the time and effort into explaining all topics and question from basics through extended warranties to a plethora of options. Likewise, the finance manager, Ryan, was a true professional. After a disappointing interaction with a dealer we had been using for 25 years, we have found a new home dealer. We highly recommend this dealer. Betsy & Ron More

Loaner was appreciated, service advisor was very friendly and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly de and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly determine root cause was disappointing on behalf of the technicians. Furthermore, failure to reassemble my interior correctly causing interior LED accent lights to be inop, and speaker feedback present through a loose ground added to frustrations. Will be exploring other service locations moving forward. More

My experience with your service department was excellent. Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Ac Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Acura Columbus was the place to go. I was not disappointed. Everything I wanted done (oil change and brake fluid change) was taken care of by a master technician within the time promised. Everyone in the service department were very friendly and professional. They get an A+ from me. 🙂 More

Great service they were really helpful with all the information that I wanted/ needed to know information that I wanted/ needed to know More

Thanks Luel for making my wife's day! Really appreciate your help and the great customer service you bring to the table. Of course buying cars takes time cause it's a process but thank yo Really appreciate your help and the great customer service you bring to the table. Of course buying cars takes time cause it's a process but thank you for making it comfortable. You the man More

I’ve never enjoyed the car buying process, but the folks at Acura Columbus have earned my business forever. They’re fantastic, and made me feel comfortable all the way through the process. Thank you! at Acura Columbus have earned my business forever. They’re fantastic, and made me feel comfortable all the way through the process. Thank you! More