Acura Columbus

Valet service I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all m I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all my questions and told me that he would call me back as soon as they checked my car to give me an exact cost and time frame. They diagnosed my Acura's problem that same day about 2 hours later and had it fixed the next day by lunch time. Was pleasantly surprised that an involved procedure was fixed so quickly. Would highly recommend Acura Columbus Service dept. to any Acura owner. More

Positive Experience Dwayne did a great job listening to what I wanted and was very low pressure. Also, a small chip was found in my windshield after I took delivery of th Dwayne did a great job listening to what I wanted and was very low pressure. Also, a small chip was found in my windshield after I took delivery of the vehicle and they took care of it for me without a hassle. I'm enjoying my new Acura and will visit again when I need a new vehicle. More

My experience was generally good. I leased a 2017 TLX and turned in a 2015 RLX. My salesman was Bill Green and he did a great job. My finance contact was also excellent (Kyle Duncan). I leased a 2017 TLX and turned in a 2015 RLX. My salesman was Bill Green and he did a great job. My finance contact was also excellent (Kyle Duncan). I did experience some confusion between my first quote for the TLX and a subsequent quote at the time of the new lease. The dealer promotion had expired following my initial visit. Had I known the promotion was set to expire, I would have moved accordingly. Both my wife and I were a bit flustered when a portion of the promotional monies expired. The sales mgr. did his best to partially offset the difference but it was not the quote I had in hand when I walked in the second time. It made the overall experience just mediocre. I love the TLX and look forward to three more years with Acura Columbus. Thanks, Tom Deschler More

Excellent service and a fair deal for all I worked with Sales Consultant Dwayne Turner to buy a used vehicle from Acura Columbus. Dwayne was attentive, set accurate expectations and worked ha I worked with Sales Consultant Dwayne Turner to buy a used vehicle from Acura Columbus. Dwayne was attentive, set accurate expectations and worked hard to secure a deal that was fair for me and for them. Sales Manager Mike Shay was friendly, fair and supported Dwayne in this process. Kyle was faultless in helping me to complete the deal from a finance perspective. All three are highly recommended. More

Service with a smile I was quoted a four-hour wait to put on four new tires. They gave me a loaner car but the job was completed in only two. They also lowered the charges I was quoted a four-hour wait to put on four new tires. They gave me a loaner car but the job was completed in only two. They also lowered the charges from my original quote. Everyone there is nice and the work was done as promised. Of course, the car wash is a bonus. More

2015 TLX service Jim Cruikshank was great to work with. Very personable an thorough throughout the entire servicing process. Jim kept me updated during the rrpairs Jim Cruikshank was great to work with. Very personable an thorough throughout the entire servicing process. Jim kept me updated during the rrpairs Regards, Bill Shinn More

Changing Inspection Results Causes Distrust A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. cal A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. called to inform me of this and said that it was not repairable and recommended that we contact the place where we purchased the tires to see if there was roadside hazard protection. I told him that we actually purchased the vehicle at this dealership with those tires on them and had also purchased the extended warranty. He said he would check to see if the tires were covered on the warranty but didn't think so. I also received an email at this time with an action plan and cost of new tire. A few minutes later, Zach called to say that tires were not covered and that they checked again and decided the tire could be repaired. They would plug it and test it out. I asked him to check if the roadside hazard from the tires (which upon our purchase of vehicle were described as new) to see if it would carry over. Zach said that did not apply in this situation. When asked how the tire could go from failing the inspection to passing it, Zach said because he doesn't see the tire but gets a report. I was left with a feeling of distrust about the cause for the change in the inspection report as well as concern for the overall safety of my tire. My husband and I have always been extremely happy with the sales and service at Acura Columbus but based on this experience have definite reservations about returning. More

my new suv great experience, love the suv, Ray Welch was informative and pleasant to work with. no hassle no problems! would recommend this place of business. t great experience, love the suv, Ray Welch was informative and pleasant to work with. no hassle no problems! would recommend this place of business. thank you. More

Exceptional service I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Every I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Everyone at Acura Columbus was very professional and provided exceptional service. Larry Jones kept me up to date on the status of my vehicle and also notified me of a potential safetly hazzards concerning my brakes. Larry provided great customer service. Jim Cruikshank also gave me a detailed summary of things that needed attention on my vehicle which was greatly appreciated. I also, want to thank Zac for his great customer service. This was my first time out at Acura Columbus and I had a 5 star experience. More

All good except for one thing. Our salesman Mr. Green was wonderful. He was very kind and treated us very well. Mr. Duncan in finance was great. He made the finance process go as Our salesman Mr. Green was wonderful. He was very kind and treated us very well. Mr. Duncan in finance was great. He made the finance process go as well as I've ever seen. The only thing that caused us heartburn was our experience with Mr. Shay. During the negotiation process he told us we could get back in our car and go back to WV. This was very unprofessional and if anything would keep me from returning to this dealership this would be it. I've never had a sales manager tell me I could get in my car and leave just because we didn't agree with the deal presented to us. I would have left at that moment had it not been for my wife who didn't want to give up on the deal. We drove over 3 hours to purchase the vehicle, and the last thing we wanted to hear was a manager tell us to go back home in the same vehicle we showed up in. Perhaps he was having a bad day, but I still believe that's a line which should not have been crossed. If anyone actually reads these reviews we would love to hear your feedback. More