Acura Columbus

Disaster avoided ... My RDX was losing about 5 pounds per week from my right rear tire. Todd and Zach discovered that not only was it leaking, there was a bulge on the in My RDX was losing about 5 pounds per week from my right rear tire. Todd and Zach discovered that not only was it leaking, there was a bulge on the inside. We were about to go to Florida and had it blown on the road, we would have been perhaps in an accident. There is a reason why we have been using the service department since 2004! By the way, I can say that we have never had a "redo" on the work that is done by the actual mechanical repair folks. More

Safety recall on passenger seat airbag. The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner car.You have a well run organization! More

Great Service My husband and I just purchased our second Acura in a year from Acura Columbus. This time we were fortunate to work with Adam. Adam was kind, patie My husband and I just purchased our second Acura in a year from Acura Columbus. This time we were fortunate to work with Adam. Adam was kind, patient, and very helpful. I would highly recommend asking for him by name for a great buying experience. Acura Columbus and Adam made it easy for us to pop in to test drive a vehicle, even if we had our children in tow (they always enjoyed the snack and drink options available in the waiting room lol). We are very satisfied with the vehicles we purchased from Acura Columbus, and would happily refer our friends and family. More

Above and Beyond My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and t My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and the clutch checked. Jamie was my service agent, and she went above and beyond what I have experienced at past dealers. She kept me constantly informed (but not intrusively so) with a phone app, and had two other service people drive the car to check out a particularly puzzling problem. They agreed the clutch was acting hinky (my word) and finally resolved it as not being a problem. They did not even charge me for the extensive, time-intensive diagnostic work. I felt as if Jamie were treating my car as it was her own problem, and that is a rare relationship to have with a service agent who must process dozens of cars a week. I don't feel that Jamie is an exception for Acura Columbus. All the agents and people who work there seem to enjoy their time their, at least that is how it seems to me, seeing from the outside. John, the manager, has put together a great team of people who are skilled at their job and still considers the customer relationship as important. More

Quick service. Able to schedule quickly and service done timely, that response is positive. Speaking to someone with access to information is positive and being abl Able to schedule quickly and service done timely, that response is positive. Speaking to someone with access to information is positive and being able to schedule via phone is positive. More

Fantastic Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a great experience with the crew at Acura Columbus. More

Great experience with Adam! When I first met with Adam, we were looking at an MDX. Unfortunately, by the time we made it back in the next day to test drive it again, it had been When I first met with Adam, we were looking at an MDX. Unfortunately, by the time we made it back in the next day to test drive it again, it had been sold! Adam was very responsive over the next several months, until we finally found what we were looking for. He focused on what we were saying, never tried to push us into a car that he knew wasn't right, and was diligent in his follow up. I would highly recommend Adam to anyone looking for a new or use car. More

Smooth and honest transaction. We appreciate that very much! We had a great experience and found the car we had been looking for. Steve was great and helped greatly too. He spent a good amount of time with us go We had a great experience and found the car we had been looking for. Steve was great and helped greatly too. He spent a good amount of time with us going over all the new features of our new car. Thank you. Brian was also good and the final paperwork was easy. Good job! More

Service technician on autopilot?? Took 2015 RDX in for service over the weekend for routine maintenance. After the service, all of the boxes on my report were checked as "good". Go Took 2015 RDX in for service over the weekend for routine maintenance. After the service, all of the boxes on my report were checked as "good". Got home and found that my coolant reservoir was EMPTY and tire pressures exceeded recommended levels. One has to wonder what other item(s) was checked as "good" but not really checked. Not good to have to follow the service technician to make sure that he/she pays the necessary attention to detail. I expect more from Acura. More

2017 Acura We were surprised to find out though our insurance carrier that if buying a top end Honda compatible to the Acura, the Acura was less expensive to ins We were surprised to find out though our insurance carrier that if buying a top end Honda compatible to the Acura, the Acura was less expensive to insure. More