Acura Columbus

Seamless transaction Stopped in late Saturday, just prior to closing but was made to feel as if they were in no hurry at all. Took the time to answer questions and show m Stopped in late Saturday, just prior to closing but was made to feel as if they were in no hurry at all. Took the time to answer questions and show me several vehicles, as well as one that was not even technically on sale. Our salesperson Ben, kept us informed in spite of it being his day off to make sure we would know the process. We were able to come back 4 days later, drive and purchase the car. More

Better than expected The multi-point inspection was not accurate, they missed radiator leak,and very low on acid. I told service person that I had to replace alt. Because The multi-point inspection was not accurate, they missed radiator leak,and very low on acid. I told service person that I had to replace alt. Because of overcharging , they should have checked alt. More

Easy, pleasant Didn't need to spend lots of time. They did what I asked, were pleasant about it and we were on our way. Wish they were closer to where we live (drove Didn't need to spend lots of time. They did what I asked, were pleasant about it and we were on our way. Wish they were closer to where we live (drove 2+ hours to pick up car) More

Very accomidating Took some time to resolve the issue with my vehicle but went above to accommodate my personal schedule, including out of state travel with a loner veh Took some time to resolve the issue with my vehicle but went above to accommodate my personal schedule, including out of state travel with a loner vehicle. Very pleased overall. More

Unecessary The rating given was to get the attention of the Accura dealership management. The 2015 RDX was towed into the dealership on 2-15-17 because the 2015 The rating given was to get the attention of the Accura dealership management. The 2015 RDX was towed into the dealership on 2-15-17 because the 2015 battery died and left us stranded in our garage. We were informed that there was also a recall on the driver's side airbag. We were not previously notified of this important recall. We needed to pick up the vehicle and return it to our home. When we went to drive the vehicle it was noiced that the cover on the center of the steering wheel, covering the airbag, was very loose and could have detatched.. On 2-21-17 I called the dealership and was given a 1:00 pm appointment to bring the vehicle in to get repaired while I waited. This note should provide several issues that were troubling, one being a relatively new battery failing. But, the the repair of the airbag being incomplete and having to take the time to return the vehicle to the dealership was not acceptable. I expected more from this higher-valued product dealership. This may not seem to be a big issue but...........".it is the little things that tell you about the big things". Michael M. Gahn' 614-403-1189 cell mike.m.gahn@gmail.com More

GREAT- COULD HAVE USED A DONUT WHILE WAITING GREAT SERVICE-- GREAT WORK THE CAR LOOKED AND DROVE LIKE NEW THANKS VERY CLEAN AND NICE AREA TO WAIT---IIDO NOT DRIVE A LOT ANY MORE BU GREAT SERVICE-- GREAT WORK THE CAR LOOKED AND DROVE LIKE NEW THANKS VERY CLEAN AND NICE AREA TO WAIT---IIDO NOT DRIVE A LOT ANY MORE BUT WILL COME BACK FOR SERVICE More

Everyone is helpful and willing to answer your questions. Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up the car. More

Great service finding a corporate lease Steve Ault and Kyle Duncan did a great job making the leasing process as smooth and efficient as possible. I appreciated their willingness to make thi Steve Ault and Kyle Duncan did a great job making the leasing process as smooth and efficient as possible. I appreciated their willingness to make things fast and hassle-free. More

New Car Lease I was turning in my leased vehicle and looking for a new vehicle to lease. Steve has been my salesman for my past 6 or so leases. He is very friendl I was turning in my leased vehicle and looking for a new vehicle to lease. Steve has been my salesman for my past 6 or so leases. He is very friendly, helpful and knows exactly what I want. He makes the process very customer friendly. The whole staff at Acura Columbus, goes out of their way to make you feel at home and comfortable during the buying process as well as with the servicing of my vehicles. Customer for life. More

First Oil Change Had booked an online appointment at 2:00. Service team was aware of my need to wait for car. Had me in and out in 45 minutes. Did a fantastic j Had booked an online appointment at 2:00. Service team was aware of my need to wait for car. Had me in and out in 45 minutes. Did a fantastic job. More