Acura Columbus

Recent service As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: Af As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience. More

Polite and Professional Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that neede Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that needed done and sent a follow up email with the future work that our RDX may need in the upcoming months. We appreciate the team's responsiveness and desire to keep our Acura running top-notch and driving safely. Of course, we always appreciate the complimentary car wash and vacuum...and would like to give a special call out to Ed, who always greets us with a warm welcome and a smile. Thank you, Acura Columbus, for a job well done. More

followed up on details Great experience, Mike S was outstanding everybody is verry kind and professional . Mike gave use a nice introduction to help with all the new technol Great experience, Mike S was outstanding everybody is verry kind and professional . Mike gave use a nice introduction to help with all the new technology on our RDX. More

Customer service beyond expectations I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The serv I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The service person was very kind and the waiting rooms are very nice and considerate with free drinks. More

Excellent Customer Service The customer service we received was outstanding from beginning to end. It was by far the best experience that I have had in purchasing a car. Even The customer service we received was outstanding from beginning to end. It was by far the best experience that I have had in purchasing a car. Even negotiating on the purchase price was a pleasant experience. We had initially gone to the Lindsay Acura dealership in Columbus, but disliked the sales person and the experience so much that we sought to look else where. We refused to give that dealership our money even when we were told that they would match any other offer we received. I have already recommended Mike Shay to a friend, as we found him to be pleasant, non-threatening, knowledgeabe and just out right fair. We felt the same way about Derek Watts who processed our financing paperwork. Both of these gentlemen should teach a class on customer service. Every employee we interacted with was pleasant and genuine. That includes the gentleman who sat with us in the car to go over the car's features. Thank you for my Acura and the great experience. More

Help for a desperate traveler I pulled into the dealership with no appointment on Saturday of July 4th weekend, with a tire pressure sensor indicating a flat was coming. They squee I pulled into the dealership with no appointment on Saturday of July 4th weekend, with a tire pressure sensor indicating a flat was coming. They squeezed me in, diagnosed the problem as a nail hole, plugged the hole, all within an hour (without an appointment). Then they did not charge me since "you've already had your trip )Washington to Chicago) interrupted. We can't charge you anything." These are fine people, who make Acura a class brand. More

A very happy customer ONCE AGAIN --- This is my third Acura lease and it's because this dealership treats me well and that's from start to finish. They value my time and are always prep This is my third Acura lease and it's because this dealership treats me well and that's from start to finish. They value my time and are always prepared and ready to process the paperwork in a timely manner. They always have the car detailed and ready for my pick-up. They make the lease return process stress-free, and they take care of me during my multiple services amidst the three year lease. I would strongly recommend them to anyone looking for a great Acura experience. - Eric Harned More

Came from Indy Just to Buy from Steve Online, I found the year, exterior, interior, & package of RDX that I had been looking for for months, but it was 3 hours away. A used one with every Online, I found the year, exterior, interior, & package of RDX that I had been looking for for months, but it was 3 hours away. A used one with everything the way I wanted it was hard to find, but I just happened to see this one online before it was taken down because it couldn't be sold yet. Steve contacted me anyway, told me the situation, & kept in touch with me for over a month. He went out of his way to get the issue resolved quicker than expected so I could come take it for a drive. I had never even driven an RDX before, but I knew it had all the gadgets that I wanted & was a reliable brand. Steve showed me the basics & sent me out for a test drive. I knew that was it for me & that I wanted to go back to Indy with this vehicle. That's where Brian came in & helped me get financed so I could drive my new (to me) car home that day. And when I had an issue getting the title transferred to Indiana, Brian & Ted were there to help & sent me exactly what the BMV needed. I only spent about 4 hours at the dealership that day, but every single person I came in contact with was extremely nice & wanted to make sure I was getting the experience I deserved while buying a car. Acura Columbus has made themselves my dealer from now on, no matter how far the drive!!! More

Helpful and easy to work with. The service was completed very quickly and the employees are very helpful and interested in making sure that you have a positive experience as their c The service was completed very quickly and the employees are very helpful and interested in making sure that you have a positive experience as their customer! More

Overall good experience Service was completed on time and customer experience was good. I would shop here again and recommend this dealership to friends and family. Service was completed on time and customer experience was good. I would shop here again and recommend this dealership to friends and family. More