Acura Columbus

Great People I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employ I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employees seem to be the new norm, this dealership is so refreshingly different it's almost like the Twilight Zone. From the valet guys who greet you, all the way to the ladies at checkout, EVERYONE appears to love their work and they seem genuinely interested in making your visit as pleasant as possible. I've stayed in luxury hotels whose staff don't care this much about their guests. I'm 51 and I've NEVER written a customer review. Who knew a routine visit to a service department at a car dealership would compel me to do so. Hats of to the owner, managers and all the teammates who practice what the preach. More

Keeping your word They kept their word and did what they said they would. I have no problem recommending them. I look forward to having our vehicle serviced at this d They kept their word and did what they said they would. I have no problem recommending them. I look forward to having our vehicle serviced at this dealership in the future. More

Not Much Help Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which almost never happened with previously-owned Accura MDX used in the same manner. Technician was almost no help...suggesting a plug-in "trickle charger," which isn't very practical for a large campus lot with no power outlets. Guess I need either a different car, different technician, or different driving pattern. More

Ian and Adam were great! The dealership was slammed on Saturday, they were short staffed but Ian and Adam made sure we were taken care of, even after we changed our minds abou The dealership was slammed on Saturday, they were short staffed but Ian and Adam made sure we were taken care of, even after we changed our minds about color last minute. Brain was efficient and explained everything quickly but so that we were clear and understood the finance process. We were bummed to not qualify for loyalty pricing (guess we drove the old Honda TOO long) but in the end we were glad to drive off in our new RDX! More

All Well - Minus The Wash As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the sho As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the showroom & waiting area. 45 minutes later I checked out and was told my car had been cleaned - always a plus as there is nothing better than a clean car. I walked outside and was immediately bummed that the wash wasn't the same as last time. Dirt streaks all over the exterior, not tire shine or rim cleaning. I get it, it is a free car wash so beggars can't be choosers, but the way my car was presented to me was disappointing and not one I would imagine Acura would like to leave their lot and serve as a presentation. Unfortunately I didn't say anything as I had to run to a meeting, but I did re-wash my car the following morning to give it that nice clean and presentable look that I was anticipating from Acura. - Tim More

The best! Acura Columbus made the leasing transaction easy. They offered competitive pricing and a fair offer on our trade. The salesperson we worked with was h Acura Columbus made the leasing transaction easy. They offered competitive pricing and a fair offer on our trade. The salesperson we worked with was helpful and well-informed. More

Great experience. Quick and easy!! I used Truecar to locate my preferred color combo. Roy called me 2 hours later. I came to the dealership, the car was ready and waiting for me. Roy re I used Truecar to locate my preferred color combo. Roy called me 2 hours later. I came to the dealership, the car was ready and waiting for me. Roy reviewed finance options and we agreed on terms. I came back the next morning to pick up my car. No hassle. The dealership worked around my schedule and my needs. They offered options but did not try to SELL anything I didn't want. More

Wonderful Acura of Columbus was one of, if not the best, car dealerships I have ever been to. . And believe me I had visited quite a few in the past couple of m Acura of Columbus was one of, if not the best, car dealerships I have ever been to. . And believe me I had visited quite a few in the past couple of months and through out the years. Their used cars were the cleanest that I have ever seen. The sales people were friendly and willing to work with you. More

Professional approach, punctual , good work On time, thoroughly checked car, fixed all issues. Was a pleasure to deal with Would take my car back there again And price for the work perform On time, thoroughly checked car, fixed all issues. Was a pleasure to deal with Would take my car back there again And price for the work performed was fairb More

Excellent Sales Team Came in to test drive a new TLX and get some questions answered, and ended up coming home with a new car. The staff was so friendly and professional Came in to test drive a new TLX and get some questions answered, and ended up coming home with a new car. The staff was so friendly and professional and made a deal I couldn't refuse! I wouldn't go anywhere else when shopping for an Acura!! More