Acura Columbus - Service Center

Unecessary The rating given was to get the attention of the Accura dealership management. The 2015 RDX was towed into the dealership on 2-15-17 because the 2015 The rating given was to get the attention of the Accura dealership management. The 2015 RDX was towed into the dealership on 2-15-17 because the 2015 battery died and left us stranded in our garage. We were informed that there was also a recall on the driver's side airbag. We were not previously notified of this important recall. We needed to pick up the vehicle and return it to our home. When we went to drive the vehicle it was noiced that the cover on the center of the steering wheel, covering the airbag, was very loose and could have detatched.. On 2-21-17 I called the dealership and was given a 1:00 pm appointment to bring the vehicle in to get repaired while I waited. This note should provide several issues that were troubling, one being a relatively new battery failing. But, the the repair of the airbag being incomplete and having to take the time to return the vehicle to the dealership was not acceptable. I expected more from this higher-valued product dealership. This may not seem to be a big issue but...........".it is the little things that tell you about the big things". Michael M. Gahn' 614-403-1189 cell mike.m.gahn@gmail.com More

GREAT- COULD HAVE USED A DONUT WHILE WAITING GREAT SERVICE-- GREAT WORK THE CAR LOOKED AND DROVE LIKE NEW THANKS VERY CLEAN AND NICE AREA TO WAIT---IIDO NOT DRIVE A LOT ANY MORE BU GREAT SERVICE-- GREAT WORK THE CAR LOOKED AND DROVE LIKE NEW THANKS VERY CLEAN AND NICE AREA TO WAIT---IIDO NOT DRIVE A LOT ANY MORE BUT WILL COME BACK FOR SERVICE More

Everyone is helpful and willing to answer your questions. Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up the car. More

First Oil Change Had booked an online appointment at 2:00. Service team was aware of my need to wait for car. Had me in and out in 45 minutes. Did a fantastic j Had booked an online appointment at 2:00. Service team was aware of my need to wait for car. Had me in and out in 45 minutes. Did a fantastic job. More

Service performed as Requested An Acura maintenance service A16 was performed as requested and within the amount of time estimated. You cannot ask for any better service than tha An Acura maintenance service A16 was performed as requested and within the amount of time estimated. You cannot ask for any better service than that! More

Multiple Tire Issues I had my car towed to the dealership with one flat tire and a nail in the other one. Zach was extremely patient, friendly and informative. He kept me I had my car towed to the dealership with one flat tire and a nail in the other one. Zach was extremely patient, friendly and informative. He kept me up to date with exactly what was happening with my tires and was able to repair them both without needing to replace either of them. Jami was also great! I feel comfortable leaving my car in the hands of Acura Columbus! More

Excellent service Acura columbus is awesome and the service advisors are on point. I will recommend acura columbus to family and friends at any time and always. Acura columbus is awesome and the service advisors are on point. I will recommend acura columbus to family and friends at any time and always. More

Excellent I waited on my vehicle and the maintenance took longer than expected. I was informed and updated on their progress, much appreciated . All staff w I waited on my vehicle and the maintenance took longer than expected. I was informed and updated on their progress, much appreciated . All staff was good, don't remember names More

Emergency Service needed I started the day out on a bad note and Acura Columbus did a great job to get me back on the road. I came into the dealership without an appointment. I started the day out on a bad note and Acura Columbus did a great job to get me back on the road. I came into the dealership without an appointment. My brake lights and turn signals were not working due to damage that I had done to my MDX. The entire staff was very understanding and empathic to my situation. They went above and beyond to make sure that I was taken care of!! Great Job Zach and the entire service staff from check-in to check out. Honestly, the service did not surprise me ... I had been to the dealership in the past and based on previous experience new that I was in good hands. More

Good Communication I worked with Jami Meredith - there were some unexpected services that my car needed that significantly increased my bill. Jami kept an open line of I worked with Jami Meredith - there were some unexpected services that my car needed that significantly increased my bill. Jami kept an open line of communication with me as I processed this information and happily discussed the situation with me multiple times. I greatly appreciated this openness and patience. More