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Acura Columbus - Service Center

Dublin, OH

4.9
1,276 Reviews

1,276 Reviews of Acura Columbus - Service Center

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August 24, 2023

Todd Skidmore did a great job. He keep me informed and gave good explanations to what was done in my service. More

by charliek52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Acura Columbus responded

Very nice — great to read about Todd! I am glad that all went well. Thanks, John Connelly Owner/Acura Columbus

August 24, 2023

Purchasing the car was great! The Service department is well organized and operates very efficiently More

by stachowicz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Acura Columbus responded

Good news! Thank you very much for trusting us! - John Connelly Owner/Acura Columbus

August 24, 2023

Would have higher rating with larger inventory compared to other dealers. Like the location but go to other dealer for inventory. More

by lbcounts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Nader
Aug 30, 2023 -

Acura Columbus responded

Hi Mr. Counts, Please come to us! Looking at our new car inventory as of this week and it is the largest in Ohio. Let us know what Acura best fits your needs when you want something new or newer and we will work to make it happen! Thanks for using our valet service and your 5 stars for Terry! - John Connelly Owner/Acura Columbus

August 23, 2023

The service & friendliness of all staff is SO appreciated!! We have been loyal Acura customers for quite awhile now & look forward to continued business!! Thank you More

by S Rund
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Acura Columbus responded

We look forward to it also! Thanks for trusting us. Thanks, John Connelly Owner/Acura Columbus

August 21, 2023

So professional! The valet service is a Lifesaver! I have never had one issue with this dealer. Highly recommend! More

by susmaxwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Nader
Aug 24, 2023 -

Acura Columbus responded

Thanks for the recommendation! We appreciate your trust and I am glad you liked the valet! Thanks, John Connelly Owner/Acura Columbus

August 21, 2023

Service was schedule but parts had to be ordered so car wasn’t fixed. Problem was described at the time of scheduling - so it would have been good to have a heads up that parts may not be available More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry LaWarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Acura Columbus responded

Hi - I apologize! I wish I could learn who you are so I could follow up personally. I am glad that it appears that Jerry was able to assist. I’d really like to talk to you about Jami because she is so wonderful for us and I care about her and want to make sure you and Jami can work this out. Not sure if you gave her 1 star because the parts were not available or if it was something else. I don’t want her to get dinged for a parts shortage issue. Nonetheless, thanks for the opportunity to help and I hope you have a great day. - John Connelly Owner/Acura Columbus 614-763-2101 Johnconnelly@acuracolumbus.com

August 21, 2023

Love the concierge service. It saved me lots of time and planning. I would use it again. More

by Jon.dewey10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Acura Columbus responded

I love the valet service also! I am glad you liked it. Thanks, John Connelly Owner/Acura Columbus

August 18, 2023

Fast and efficient service department. Comprehensive report provided indicating multi-point inspection results highlighting necessary issues. More

by mark.e.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

I am glad you liked the MPi report! Thank you very much! - John Connelly Owner/Acura Columbus

August 18, 2023

I consistently receive excellent service for my two vehicles. My service manager, Zach Zeune, provides quick and detailed communications about the service and any issues noted. I couldn’t be happier wi More

by Seversj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

Thank you 2x over!! Communication is the key to a successful relationship and I am very happy that Zach has been able to help. - John Connelly Owner/Acura Columbus

August 18, 2023

Bought my car here and have been continuously coming back for their great service department More

by francinetaylor811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Acura Columbus responded

Thanks for trusting us to help! Very nice and greatly appreciated! - John Connelly Owner/Acura Columbus

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