Acura Columbus - Service Center

Everyone I came in contact with, understand & demonstrate great customer service. Larry, Jami & Adam all made sure my issues were addressed & followed up with me accordingly. great customer service. Larry, Jami & Adam all made sure my issues were addressed & followed up with me accordingly. More

The service was ok however I just had a flat tire. It was late in the day when my vehicle was towed in but the dealership had zero loaner cars?? They did offer me a ride home however that wasn't the i It was late in the day when my vehicle was towed in but the dealership had zero loaner cars?? They did offer me a ride home however that wasn't the issue. What about the next day, People do work and have other places to go. I felt for the price of the new car, a loaner car while mine was being worked on should have been the bare min. Then the next day I was advised they were unable to get my replacement tire. I understand shipping delays and so forth but again why not pull a tire from a new vehicle and replace it one the ordered tire came in? Then I'm also back in the beginning situation no ride no way of getting around. When my tire did finally come in the 2nd day I arrived to pick up my car and they couldn't even wash it?? I have purchased Acura's in the past. My last Acura was a 2009 and when I took it into a dealer different from where I bought the car when it was new I was treated very well in NC and TN. Given a loaner when I needed it, car was washed and vacuumed every time I had it worked on but not here. I buy a brand new car and It couldn't even be washed? The salesman was very nice when I bought the car and based on what he told me I was going to be taken care of from that moment on however when the first time came to have any type of service done I felt this dealership came up short compared to my previous dealership where I lived. The only great part was the fact I had purchased the wheel and tire protection with the vehicle and it was covered under the warranty. More

This was my first experience with this dealership. Everyone was kind, curious and very helpful. Their knowledge of what needed to be done was awesome. They went above an beyond to ensure I was happy w Everyone was kind, curious and very helpful. Their knowledge of what needed to be done was awesome. They went above an beyond to ensure I was happy well taken care of in a timely fashion. Thank you so much!! More

Acura of Dublin has been my trusted source of routine auto maintenance since I have moved back to Columbus. Their customer service is always top notch. auto maintenance since I have moved back to Columbus. Their customer service is always top notch. More

Quality friendly service. Easy scheduling and service completed in a timely fashion. Been going here for years. Easy scheduling and service completed in a timely fashion. Been going here for years. More

I had a problem (leaking engine oil) with my RDX. I got IMMEDIATE attention and action to fix this problem. THank you! I got IMMEDIATE attention and action to fix this problem. THank you! More

I used their valet service since I have limited mobility. This service is very helpful to me a time saver. This service is very helpful to me a time saver. More

My recent visit to have my vehicle serviced at Acura Columbus was excellent, professional and extremely thorough! I am extremely happy with my overall experience! Columbus was excellent, professional and extremely thorough! I am extremely happy with my overall experience! More

I’m always impressed with the customer service face to face or phone call’s thanks face or phone call’s thanks More

I was able to make an appointment for a very quick and convenient time for me. Service was fast and courteous. convenient time for me. Service was fast and courteous. More