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Acura Columbus - Service Center

Dublin, OH

4.9
1,311 Reviews

1,311 Reviews of Acura Columbus - Service Center

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October 29, 2018

While I was waiting for service to be completed. It was very noisy in waiting area, due to next door construction. I should have went over to the coffee shop or taken a shuttle to go shopping. Otherw More

by kaybee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Acura Columbus responded

Sorry! That was crazy loud construction! It seems to be done for now -- I will be glad when Bridge Park is completely built. Thanks, John Connelly Owner/Acura Columbus

October 29, 2018

In and out as promised Had a set appointment time for service. Vehicle was taken back as scheduled and completed as promised. Thanks again for being considerate with others More

by PATTITIMLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Acura Columbus responded

Glad to hear on the timing! That is incredibly important and we try our best. I always hate it when we can't hit our promise times. Thanks, John Connelly Owner/Acura Columbus

October 26, 2018

In and Out < 1 Hour They immediately took my car in when I arrived for my appointment. In and out in under an hour for an oil change, inspection and tire rotation. More

by sv61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Acura Columbus responded

Excellent! Just what we want. Thanks for giving us a chance. Thanks, John Connelly Owner/Acura Columbus

October 26, 2018

Very Consistent Getting my RDX serviced at Acura Columbus is always a pleasant experience. Staff members are attentive and helpful. The checklist presented at the end More

by ZPDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Acura Columbus responded

Thanks! I am a big fan of the multi-point inspection. It is not always perfect, but it seems to do a good job of keeping you updated on your car. Thanks, John Connelly Owner/Acura Columbus

October 26, 2018

Great Everyone did a great job. I was very happy with the service provided. Even shuttled me to post office to get some of my errands done while I was waiti More

by JAYGAG23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Acura Columbus responded

Good to read on the shuttle! Nice to get something done. We are going to work on expanding this service if we can. Thanks, John Connelly Owner/Acura Columbus

October 24, 2018

Added Remote Starter to 2018 RDX I've been working with ACURA of Columbus for years. Top notch service. Top notch brand. No plans to change from the ACURA brand. I'm driving my 6th AC More

by JMAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM CRUIKSHANK
Oct 24, 2018 -

Acura Columbus responded

Thank you very much 6x over! Your kind words are greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

October 23, 2018

Quick and friendly All of the service team were very friendly and helpful. My service was completed on time and the vehicle was cleaned inside and out. Greatly appreci More

by amyconn92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Acura Columbus responded

Thanks for giving us the opportunity to work on your car! I greatly appreciate your feedback. Thanks, John Connelly Owner/Acura Columbus

October 23, 2018

Excellent service . Staff very helpful and friendly. Always a great experience I have always had excellent experiences and this visit for service was no exception. More

by spero.cataland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Acura Columbus responded

Thanks Spero! Greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

October 23, 2018

I totally trust this dealership I really hate to complain and I totally understand things happen in a repair shop but I was there for two hours for a simple oil change. That was a bi More

by betterdays_4e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Oct 31, 2018 -

Acura Columbus responded

Jessie- I apologize! You have every right to complain -- I know I would! I appreciate you letting us know rather than just going to a different shop. I worry about our customers that don't say anything! At least if we know, we can try to do better. If you ever find yourself in the same situation, just call me at 614-763-2101 or email me at johnconnelly@acuracolumbus.com and I will make something good happen! Thanks, John Connelly Owner/Acura Columbus

October 22, 2018

Excellent Service writer and mechanic Everyone at the dealership was friendly and helpful. The service writer, Jim, couldn't have been better in keeping me informed as the installation of More

by MER.OHIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Oct 23, 2018 -

Acura Columbus responded

Awesome! I am glad Jim was able to help and I am glad to read that your 2006 TL is doing well. Thanks, John Connelly Owner/Acura Columbus

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