Acura Columbus - Service Center

Things have Changed A few changes I noted: [1] The staff, instead of warm and friendly, seemed stressed and rushed, although there were few customers in the waiting area A few changes I noted: [1] The staff, instead of warm and friendly, seemed stressed and rushed, although there were few customers in the waiting area. They were still polite and professional, but in the three people with whom I interacted, they were "on script". [2] Yesterday was the first disappointment I have had at the Acura dealer in many years. I was disappointed because they had treated me "by the book". They checked my mileage and made recommendations, asking me to change my ATF fluid--but I drive a manual transmission car. I felt that they looked at the wrong car. Why didn't they check the fluid, in which case they would have seen that I didn't have an automatic transmission. [3] The prices have gone up. Yesterday, an oil change with the customary inspections, is about $50. Although it is good to have a thorough inspection for my comfort, the comfort is replaced with apprehension if I think they looked at the wrong car. I still would continue with this dealer. It is still the best for service, professionalism, and quality, but now instead of taking my car there by habit, I will be price-checking with others in the future. More

Excellent, As always! I am always very impressed by the friendliness and speed of the service here. I hesitate to buy another brand of car and walk away from the service I I am always very impressed by the friendliness and speed of the service here. I hesitate to buy another brand of car and walk away from the service I have received over the years! This is my second MDX and my husband also had an MDX. Now that our girls are in college, I am considering and RDX which will more than likely be purchased and serviced here. More

attention to detail, effortless transaction, working with Ben and Brian was a great experience. knowledge of the RDX and it's conveniences was explained in detail. No hidden agendas. Simple an working with Ben and Brian was a great experience. knowledge of the RDX and it's conveniences was explained in detail. No hidden agendas. Simple and speedy way to lease a car. More

Acura RDX Been dealing with this dealership for a while now and I’m so glad we purchased our vehicle at Columbus Acura. The service department is top notch and Been dealing with this dealership for a while now and I’m so glad we purchased our vehicle at Columbus Acura. The service department is top notch and would highly recommend to everyone. Jim Cruikshank and Chris Diglia took care of our vehicle and was very impressed of the outcome. They went above and beyond their scope of duty to make sure everything was done the right way and made us feel at ease during the service process. Thank you to both of them. More

Service partially done. I was able to get same day service and get a bad battery replaced under warranty in a timely manner. But after arriving home I found the battery hadn I was able to get same day service and get a bad battery replaced under warranty in a timely manner. But after arriving home I found the battery hadn’t been fastened down. It only took a couple of minutes to fix but could have caused some bigger issues. Over all a pretty good experience. More

Great service! I got a free oil change! Great service...love the waiting area (snacks, tv, charging station for phone). I will be loyal to Acura because of the great I got a free oil change! Great service...love the waiting area (snacks, tv, charging station for phone). I will be loyal to Acura because of the great service. :) More

Great warranty service Dealership provided professional warranty service - even though the issue was not completely resolved they went above and beyond their duty to provide Dealership provided professional warranty service - even though the issue was not completely resolved they went above and beyond their duty to provide excellent customer service experience. More

Exceptional The reason for "exceptional": on time, friendly people, efficient in providing a loaner vehicle, great communication during visit, work was finished w The reason for "exceptional": on time, friendly people, efficient in providing a loaner vehicle, great communication during visit, work was finished when stated. Went home with a clean car. More

very good they were great treated us extremely well, was real pleased and very satisfied. Would they were great treated us extremely well, was real pleased and very satisfied. Would have them work on my car any time it is needed. More

My keys did not work for my Acura RDX 2014. Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a maj Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a major problem on them at the very last minute as I was heading to work. What did they do?. Got me in, gave me a free loaner vehicle at the last minute, and solved the problem within 24 hours. I picked up my car the next day and all issues were resolved. I simply cannot say enough about this team! I must say however the price to replace these Acura keys is outrageous. But that is not the fault of the staff at Acura. Maybe I should blame Bill Gates? China? Everyone in Silicon Valley? I will find out.....at get back to you. :) More