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Acura Columbus - Service Center

Dublin, OH

4.9
1,310 Reviews

1,310 Reviews of Acura Columbus - Service Center

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July 11, 2018

RDX Warranty Repair Chris did a fantastic job taking care of my RDX. Very professional. Thank you so much for all the help dealing with my issues. I will return for More

by KELLYCHARLES255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Jul 12, 2018 -

Acura Columbus responded

Thanks! I am glad Chris could help. - John Connelly Owner/Acura Columbus

July 11, 2018

Great The service staff was very helpful. Rode in my car with me to listen to the road noise I was experiencing. Lots of info after the service evaluation More

by KELTYMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Jul 12, 2018 -

Acura Columbus responded

I love it when we ride with customers on noise questions. Thanks! - John Connelly Owner/Acura Columbus

July 10, 2018

Always willing to go the extra mile We have had our MDX into this dealership a few times now and they are always willing to help and really dig into the problem, even if they don’t find More

by Cornhole1!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2018 -

Acura Columbus responded

Exactly what I want to read! Thanks! - John Connelly Owner/Acura Columbus

July 10, 2018

#boomin Felt like a rockstar from start to finish, super cool cameras for watching my car being worked on in the lounge. Thanks for cleaning the interior and More

by scudmissile65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2018 -

Acura Columbus responded

Awesome! - John Connelly Owner/Acura Columbus

July 09, 2018

Excellent Service Quick and communicative - they turned my car back around to me in 3 hours. Thanks again for being a trusted team of professionals that we can rely on More

by coleman.manda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2018 -

Acura Columbus responded

Quick and communicative -- exactly what we want! Thanks! - John Connelly Owner/Acura Columbus

July 05, 2018

typically smooth regular service visit This is the second MDX that I've gotten serviced regularly at Acura Columbus and they've always been superb. Reasonably priced, fair and easy to deal More

by DAVIDCLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Diglia
Jul 12, 2018 -

Acura Columbus responded

Fair and easy -- excellent! Thank you for being our customer! - John Connelly Owner/Acura Columbus

July 04, 2018

Exceptional Experience My Acura is currently being serviced at Columbus Acura. I receive a phone call daily from Larry or Adam, updating me on the status of my vehicle. I fe More

by tltharp
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hannah
Jul 12, 2018 -

Acura Columbus responded

Updates are crucial. We try to preach this every day at the store. Even an update to say we are still working is better than no update at all. I am glad that Larry and Adam have been reaching out to you. Thanks, - John Connelly Owner/Acura Columbus

July 04, 2018

Service people are friendly but prices are high We went in for a normal service, oil and filter with lube and tire rotation. It would have included the air filter and cabin air filter for another 1 More

by davidw5084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Diglia, Joyce Garrett
Jul 12, 2018 -

Acura Columbus responded

Sorry about the wait. I hate to have time wasted! We met about what happened and figured out a better back up plan for when the scanner is down. Thanks for letting me know. - John Connelly Owner/Acura Columbus

July 02, 2018

Takes Care of the Customer Acura Columbus took care of our vehicle and had the best interests in mind for us/their customer when a significant repair came up. Instead of letting More

by Columbus Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2018 -

Acura Columbus responded

Jami is a fighter! She does a great job. Thank you for giving us the chance to help. Sorry for any issues that you had. Thanks, Mr. Tatum, I spoke with Zach and he told me that he apologized for his mistake. He wrote me that "the transmission and transfer case fluid was marked as needing to be done on the inspection. I had somehow overlooked that it was done 16000 miles prior. Upon going over the inspection with Mr. Tatum he informed me of this. I offered to change the transmission and transfer case fluid free of charge for him, which we did." I hope you know that we try our best to get things right and if we make a mistake, we will own it. We have no intention of wanting to cause you any difficulty. Thank you for giving us a chance and I apologize for not coming through for you. - John Connelly Owner/Acura Columbus

June 29, 2018

Amazing fast friendly experience Super friendly staff, i was caught off guard by how knowledgable and honest the staff and service was. Half expected to be culled along to get a bunch More

by mergler.josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2018 -

Acura Columbus responded

Thanks Josh! Honesty is the best way -- helps you stay in business for 32 years! I appreciate your nice words. - John Connelly Owner/Acura Columbus

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