Acura Columbus - Service Center

Nicely done Took my car in for standard service and some owner-caused damage. They completed the work on time (for the most part - one of the replacement parts di Took my car in for standard service and some owner-caused damage. They completed the work on time (for the most part - one of the replacement parts didn't arrive on time - but that's on FedEx). They completed the work and did it under the estimated costs. It's nice to get a bill smaller than you expect. Thanks to Jami for knowing how to set expectations and Zach for getting it in on time. More

Top Service!!!!!!!!!!!!!!! I could not have received any better service from the moment I drove in to my leaving the property. All the members were so receptive. I could not have received any better service from the moment I drove in to my leaving the property. All the members were so receptive. More

Dedicated attention to my service concern Noise (not wind) associated with my fan. Several attempts were made to locate and get rid of the noise. In consultation with Chris Diglia (Service Adv Noise (not wind) associated with my fan. Several attempts were made to locate and get rid of the noise. In consultation with Chris Diglia (Service Advisor) and Larry Jones (Service Manager) the matter was traced and resolved. They would not give up until they completed the work. More

Car wash Went in for a car wash and was very pleased with the good job that was done. A previous visit resulted in a very poor wash job. Went in for a car wash and was very pleased with the good job that was done. A previous visit resulted in a very poor wash job. More

Pleasant professional experiece as usual Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy of the inspection report. The service was done quickly and my car was washed and vacuumed when I left. Everything about this dealership is first rate and well above average. More

Poor communication and used 3/4 tank of our gas My review doesn't actually reflect the service center, as we were not actually there. So, even though I rated it low, I state "Yes" to recommending th My review doesn't actually reflect the service center, as we were not actually there. So, even though I rated it low, I state "Yes" to recommending them, because the issues were not exactly service department related. I purchased a pre-owned MDX and the add ons of warranty, paint, fabric and windshield coating. The items were purchased on a Tuesday at closing time. It was suggested to me that since we live about and hour and 20 minutes away that they would send a driver to us to pick up the vehicle on Monday. The next several days went buy and no communication from them as to when they would come to us or even to inquire where the vehicle would be at the time, since it was a working day. Finally on Monday after 11:00AM I called them to see what was going on. Specifically left my name and my phone number. I did not receive a return call after my leaving two messages. Finally reached Mike Shay, who stated that Kyle texted my girlfriend, (who did have the car with her at her work) to advise that two guys called off work and that they were not able to pick it up today. That's all fine and things like this happen, but the whole point is that no one from the dealership even called me in advance, like maybe Friday or even Saturday, to confirm our appointment, and to even learn where the car would be for them to pick up. I had to call on the day we were verbally told it "could happen" only to learn this. So the following day the car gets picked up. We gave the car with a full tank of gas. The car was returned with 1/4 tank and there was hardened bird droppings all over the hood. After applying the paint seal coat, it must have been parked under a tree at the dealership, and no effort was made to return our car in a clean condition. It was very obvious and there is no way the driver could have missed this. the vehicle is white and the bird droppings where yellow and red, and there were several splatters, at least 8. It wasn't like it happened on the drive. When we messaged our finance guy, the sales person for this transaction, he has failed to acknowledge the concern and disappointment. Very disappointing lack of detail and customer service. We learned our lesson, even though it wasn't too terribly far away, buy local, which is what we will do next time. More

Interaction with service rep rude Todd from service interacted with me and unfortunately he doesn't understand the importance of customer service. There were problems with my car follo Todd from service interacted with me and unfortunately he doesn't understand the importance of customer service. There were problems with my car following service and he made it seem like it was a user error not the car. When I returned I asked to speak with a manager and Kyle was outstanding!! Kyle is in finance department and stepped in to help. Bravo to Kyle! More

Nice friendly efficient service Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seat Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seating and easy Wi-Fi hookup More

Service appointment Chris diglia did a great job. Kept me well informed and got my car repaired and back to me in just a few hours. I'll be back. Chris diglia did a great job. Kept me well informed and got my car repaired and back to me in just a few hours. I'll be back. More

Great and Courteous Service Acura service personnel, especially Chris Diglia and service manager Larry Jones, took the utmost care of my car. They fixed the vehicle to my satisfa Acura service personnel, especially Chris Diglia and service manager Larry Jones, took the utmost care of my car. They fixed the vehicle to my satisfaction and were courteous, professional and polite. All repairs were fully explained and a test drive was performed with Chris to ensure the problem had been corrected. This dealership and their service department can be trusted and always do their utmost to ensure the customer is satisfied and the car is repaired properly. I have been to this dealership for 15 years and they never disappoint. More