Acura Columbus - Service Center

Almost always disappointing I have a 2016 MDX that was bought and has only been serviced (regularly) by this dealer. I had a nightmare of time getting the (brand new) touchscreen I have a 2016 MDX that was bought and has only been serviced (regularly) by this dealer. I had a nightmare of time getting the (brand new) touchscreen replaced, mostly due to the dealer not believing me that it wasn't working (very condescending even when I told them I'd had one in my last vehicle so I knew how they worked) so I had to bring it back over and over before they spent time actually verifying that it wasn't working properly. Then they didn't realize Honda parts thought the order was a mistake and cancelled it so I'm driving a loaner waiting for them to tell me it's done and they don't have any system in place to track these things. It wasn't until I called to see why I hadn't heard from them so far past the due date that they even realized they had my car. Then, twice, they didn't attach the trim back in place properly - one side they did on my next oil change and I later realized they failed to snap another back in place below the steering wheel. They fixed that last weekend upon my request (again) during an oil change and tire check. Not a big deal, but doesn't exactly instill confidence in their attention to detail or quality control. Took it in a second time last weekend for noisy tires that the tires are wearing improperly and 'that's just the way it is with these types of tires' so the loudness and the lack of controllability (it even throws off the automatic lane control system when I have it on because it pulls from side to side) are just something I have to live with but they're happy to give me a price on new tires. I cannot believe I've had such problems with a new luxury vehicle and I cannot recommend this vehicle or this dealership. On the last two visits, they just keep telling me they don't know why the tires are wearing unevenly and that's just the way it is and repeating over and over that they hate being the bearer of bad news. Really? It's about you having to give me the message? And when I ask what's causing it and how do we know new tires won't wear the same way, they just say 'we don't, but this is normal so not to worry." Before this car I had a new Honda Pilot that was quiet, and reliable. The MDX had been my dream car and I was so excited to have it. Now I feel pandered to and given the runaround (which, as a female, I detest!) and I will make sure all my female executive friends hear about it. They even had the audacity to email me to telll me they were hoping for a 'perfect score' on the Acura customer satisfaction survey and to let them know if there's anything that's preventing me from giving it. I've shared my dissatisfaction along the way with all of those I've interacted with and no one cares, looks into anything, or even tries to resolve it. They're all very friendly, but not authentic and I'm turned off by this unethical dealership. Already looking at new Audi Q7s..... More

1/15/18 Acura TSX 2011 I feel pretty good about what my car actually needed -vs- what somebody wants to sell me on. This dealership ensures me of that and wants my returnin I feel pretty good about what my car actually needed -vs- what somebody wants to sell me on. This dealership ensures me of that and wants my returning business, so honesty is the best policy. More

Great customer service I experienced great communication and customer service through-out the encounter. The team was transparent and easy to work with. Every interaction I experienced great communication and customer service through-out the encounter. The team was transparent and easy to work with. Every interaction is with comfort and clarity in mind. More

Outstanding Experience As usual, my service experience was outstanding! And this is how it always is. The outstanding service is the reason we continue to use Acura Columbus As usual, my service experience was outstanding! And this is how it always is. The outstanding service is the reason we continue to use Acura Columbus to service our TLX. More

Professional, courteous staff Estimated time for service was slightly under estimated, but I had been given a loaner so it caused no problems. Service of new tires, alignment, an Estimated time for service was slightly under estimated, but I had been given a loaner so it caused no problems. Service of new tires, alignment, and fixing the viser on the driver's side was completed as requested. Always find all staff there helpful, friendly and very knowledgeable making the appointments a pleasant experience. More

15,000 Mile Service done But Pricey My 15,000 mile service was well done and i was treated well. My main problem with my service was that it was on the expensive side. They wanted to c My 15,000 mile service was well done and i was treated well. My main problem with my service was that it was on the expensive side. They wanted to charge me $30. for a tire rotation (I declined) where many service centers would do it for free with an oil change (which I had). More

Service Zach Zeune and Todd Skidmore provided professional and speedy service and my car was done within an hour. Todd explained what was done and what may be Zach Zeune and Todd Skidmore provided professional and speedy service and my car was done within an hour. Todd explained what was done and what may be needed with the next service. I never think twice about bringing my car to Acura for service because they are honest, considerate and perform only the services which are necessary. More

Great service consultant! Service consultant took extra care. Work done on car was great. Car was done when promised. Work done for $$ was prices fairly. Will use this service Service consultant took extra care. Work done on car was great. Car was done when promised. Work done for $$ was prices fairly. Will use this service department again. More

Excellent! Excellent service as always! On time and service performed within expected time frame. Detailed explanation prior and after service. As pleasant as Excellent service as always! On time and service performed within expected time frame. Detailed explanation prior and after service. As pleasant as servicing a car can be!! More

Appreciation Thank you for the consistent ease of scheduling, the gracious check-in process, and the detailed review of the inspection. The wait was precisely what Thank you for the consistent ease of scheduling, the gracious check-in process, and the detailed review of the inspection. The wait was precisely what you said it would be and the courtesy ALL of your staff showed me is much appreciated. More