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Acura Columbus - Service Center

Dublin, OH

4.9
1,282 Reviews

1,282 Reviews of Acura Columbus - Service Center

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July 03, 2017

Everyone is courteous and helpful. I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura More

by DDHOLDINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2017 -

Acura Columbus responded

Thanks for being with us for 21 years!! Awesome. We really appreciate it. - John Connelly Owner/Acura Columbus

June 30, 2017

First service at Acura Had my first service experience yesterday with Acura Columbus. Extremely impressed by the efficient staff and process. I was done a little less than More

by tracihenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2017 -

Acura Columbus responded

Excellent news! Thanks for giving us a chance. We appreciate it! - John Connelly Owner/Acura Columbus

June 29, 2017

Battery Overall whenever I have to visit for service I have a pleasant experience from everyone there. Prior visits Jim has been exceptional to hear my conce More

by PASCHA.B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM CRUIKSHANK
Jul 01, 2017 -

Acura Columbus responded

I am very glad to read that Jim, Zach and Todd have been able to help you. Excellent news! I hope you have a great weekend. Thanks, John Connelly Owner/Acura Columbus

June 28, 2017

Nice Customer Service Quality I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nic More

by Meng_hsun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Lawarre
Jul 01, 2017 -

Acura Columbus responded

Thank you very much! Sorry for any prior confusion on your license plates and I am glad we were able to get everything straightened out. I hope you have a great weekend. Thanks, John Connelly Owner/Acura Columbus

June 27, 2017

Pleasant Acura was able to service my car on the same day as I called to make the appointment. They were very informative and fast and the atmosphere is very More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My apologies for not remembering everyone's names they were all friendly and welcoming
Jun 28, 2017 -

Acura Columbus responded

Same day, informative, fast, pleasant and friendly are great words to read! Thank you! - John Connelly Owner/Acura Columbus

June 27, 2017

B16 Service Acura Columbus is always very professional and friendly from scheduling to checking out. I never feel a sense of sales pressure when presented with a More

by Robin S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Jun 28, 2017 -

Acura Columbus responded

Robin, Professional and friendly with no sales pressure is exactly what we want! Thank you for bringing your car to us. - John Connelly Owner/Acura Columbus

June 23, 2017

A1 service. Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT nee More

by cathemckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2017 -

Acura Columbus responded

Thank you for the trust! It means a lot to us, Have a great weekend! - John Connelly Owner/Acura Columbus

June 22, 2017

Dealer takes customer satisfaction very seriously We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked More

by acuradriver4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Glick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia, JIM CRUIKSHANK
Jun 23, 2017 -

Acura Columbus responded

Thank you very much! I apologize for the mix-up. Letting us know helps us get better! Thanks for being our customer. - John Connelly Owner/Acura Columbus

June 16, 2017

Bad customer service-Changed after complaint I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vac More

by vyavishnu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember the name of the front desk but Clayton talked nicely
Jun 21, 2017 -

Acura Columbus responded

Thank you for giving us the opportunity to make things right for you! That is all we ask. I appreciate the update. Have a great week. - John Connelly Owner/Acura Columbus

June 16, 2017

Consistently good Acura Columbus has a first class service center. A friendly greeter when I drive my car up is just the beginning. At the service desk I am told exac More

by SWHEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Jun 21, 2017 -

Acura Columbus responded

Wonderful! You made my night! Very happy to read your thoughts. - John Connelly Owner/Acura Columbus

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