Acura Columbus - Service Center

Service Department Chris Diglia and Jim Cruikshank did an excellent job handling my RDX. I was well informed step by step and I felt at ease knowing that they are takin Chris Diglia and Jim Cruikshank did an excellent job handling my RDX. I was well informed step by step and I felt at ease knowing that they are taking care of my vehicle. I've known Jim for several years and knowing that he is part of your team makes me even more loyal to come and have my vehicle serviced at your facility. More

Everyone is courteous and helpful. I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura Columbus. More

First service at Acura Had my first service experience yesterday with Acura Columbus. Extremely impressed by the efficient staff and process. I was done a little less than Had my first service experience yesterday with Acura Columbus. Extremely impressed by the efficient staff and process. I was done a little less than an hour for a routine oil change and other system checks. Service was above average on every level!!! More

Battery Overall whenever I have to visit for service I have a pleasant experience from everyone there. Prior visits Jim has been exceptional to hear my conce Overall whenever I have to visit for service I have a pleasant experience from everyone there. Prior visits Jim has been exceptional to hear my concerns while going through temporary frustrations. Zach is always a friendly face to see, greeted with a smile and makes sure that my service repair is expedited. Todd has gone above and beyond to handle service requests and been fair to me with reasonable pricing. I sincerely appreciate the entire team and all they do to make me feel like a valued customer. The service they provide, makes me want to continue being an Acura owner. More

Nice Customer Service Quality I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nic I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nice car wash and I was very happy what I got. Nicely, the service also helped me install the new state license plates and I was very surprise to have this kindly free charge service. More

Pleasant Acura was able to service my car on the same day as I called to make the appointment. They were very informative and fast and the atmosphere is very Acura was able to service my car on the same day as I called to make the appointment. They were very informative and fast and the atmosphere is very pleasant and everyone is friendly no pressure at all More

B16 Service Acura Columbus is always very professional and friendly from scheduling to checking out. I never feel a sense of sales pressure when presented with a Acura Columbus is always very professional and friendly from scheduling to checking out. I never feel a sense of sales pressure when presented with additional concerns or recommendations for maintenance. More

A1 service. Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT nee Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT needed) for my vehicle. More

Dealer takes customer satisfaction very seriously We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked very hard to get the car finished and to make our service visit satisfactory. It was great to see how involved and concerned they were with customer service. It was very clear to see how important customer satisfaction is to them, and that is a very good thing. More

Bad customer service-Changed after complaint I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vac I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vacuumed either and no one cared to inform me that they had broken car wash . They promised to do the car wash next Day when I sent an email but Who will drive to just get a car wash. Update: Larry called me and apologized for the bad experience . He promised to send car wash coupons and promised to provide next service free. Awesome service after the complaint. I hope others need not to complain in future. i More