Acura Of Pembroke Pines

Great service and customer attention. During a time of pandemic, social distance was practiced through the test drive and sales process. Overall, good experience. Thank you Mike! pandemic, social distance was practiced through the test drive and sales process. Overall, good experience. Thank you Mike! More

Called to inquire about MDX, ended up leasing it the same day due to excellent/top notch service!! Worked closely with Nelson and Rodney in the pines location. Couldn’t have asked for a more better/smoo same day due to excellent/top notch service!! Worked closely with Nelson and Rodney in the pines location. Couldn’t have asked for a more better/smoother experience. More

SERVICES They treated me very well and Marcos Pinto was super attentive. excellent service. They attended me very fast and the service was very good. Marcos They treated me very well and Marcos Pinto was super attentive. excellent service. They attended me very fast and the service was very good. Marcos Pinto He took great care of me and his service was excellent. I will definitely look for it again for my next service. More

Good Dealership but needs improvements So I initially did not have a good experience with this dealership. Rey the initial person of contact was rude and did not listen to my needs. I spoke So I initially did not have a good experience with this dealership. Rey the initial person of contact was rude and did not listen to my needs. I spoke with the general manager , he addressed the situation with the other salesman and handled my case to helped me to obtain a vehicle. The process, however, was bumpy towards the end as there were discrepancies between what was promised and what actually happened. I'm currently waiting for my vehicle to arrive as I live across the state from the dealership. Internal communication between the staff needs much improvement, as when I called for status updates, no one knew what was going on , and I felt very rushed to get off the phone when I did call. I was repeatedly transferred from person to person and no one relayed my messages as I had to repeat myself several times with each call. Unfortunately the sales manager had a family emergency and had to leave, but no one knew what was going on in my case and caused a lot of confusion. My car was supposed to be delivered on Saturday (as promised) but its now Tuesday and I'm still waiting. I understand the logistics of needing to receive paperwork, prior to delivery, but I was disappointed that what was promised did not fully happen. I'm overall satisfied with the dealership but again internal communication needs improvement. If I was only working with Sam things would have been better I'm Sure. More

Software recall plus first service for leased RDX I was asked to bring my car in for a software recall, and Scott set me up with Jordan in service. I also decided to have my car serviced, and Jordan I was asked to bring my car in for a software recall, and Scott set me up with Jordan in service. I also decided to have my car serviced, and Jordan was very friendly and handled things very professionally. Car was ready much earlier than I expected. All is great. More

Great Customer service, the purchase of my vehicle was a wonderful experience. I am going to refer a few of my friends and family to this location. wonderful experience. I am going to refer a few of my friends and family to this location. More

The best even in the times of Pandemic! Fast, clean and professional. Like always Jordan was the best! The dealership was clean and everyone was following social distancing. Highly recommend Fast, clean and professional. Like always Jordan was the best! The dealership was clean and everyone was following social distancing. Highly recommended Acura of Pembroke Pines! More

Great place to service and purchase a car I have been a customer at Acura of Pembroke Pines for many years, we have 4 Acura's in our family and will be purchasing a 5th one at the end of the y I have been a customer at Acura of Pembroke Pines for many years, we have 4 Acura's in our family and will be purchasing a 5th one at the end of the year. They make the purchasing and maintenance prices extremely easy and stress free. Everyone is super friendly and polite. More

Great service and very personalized interaction. Sales associate, Sales manager and Finance Director made the experience worthwhile. Reymiguel made the experience of looking awesome. Thanks associate, Sales manager and Finance Director made the experience worthwhile. Reymiguel made the experience of looking awesome. Thanks More

Exceptional service. The time to be seen and have car brought in was very prompt. I maintain my relationship with this Acura due to their service and thoroughness. brought in was very prompt. I maintain my relationship with this Acura due to their service and thoroughness. More