Acura Of Pembroke Pines

Always great service I drive from Pompano Beach for service to my Acura even though there is an Acura dealership in Pompano. From the time you arrive you are greeted. The I drive from Pompano Beach for service to my Acura even though there is an Acura dealership in Pompano. From the time you arrive you are greeted. They make every effort to minimize the waiting time. They explain what is needed I have. never felt that they would take advantage and recommend unneeded services. Thank you Jordan More

CROOKS! THEY DO BAIT & SWITCH, LIE & DECEIVE!!! CROOKS! They engage in unethical BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to CROOKS! They engage in unethical BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to another dealer. Here's our horrible experience with them in June, 2019 (pictures attached): We've been looking for either a low mi. used or CPO (Certified Pre-Owned) 2019 Acura RDX SH-AWD A-Spec for our daughter; been looking online for months and seeing the values/prices decrease over time since the new model year, 2020's are already at Acura dealerships now. The vehicle has an MSRP of $45k-$46k but there are CPO and used ones all over the US for $37k-$41k. We went to the Acura of Pembroke Pines website and CarGurus website and noticed a few "New" 2019's still available according to their website and CarGurus. So, we inquired about them and sent an e-mail through CarGurus, asking how much off for one of the "brand new" (left-over since it arrived in the Fall, 2018) 2019 Acura RDX SH-AWD A-Spec (specifically the white exterior / black interior). It was just a few minutes that we received an e-mail back from Anthony Morales" - part of the Acura of Pembroke Pines Internet Sales Team, who simply e-mailed back saying "$40,100" (see picture). Okay then, that makes sense as they're trying to get rid of the left over 2019's since they already have the 2020's on the lot which they're trying to sell as well. So, we rushed down to the dealership and since Anthony was "busy," we saw another Internet sales team guy, Ryan Reeves. To our surprise, Ryan informed us that Anthony was "mistaken" and that price wasn't for a brand new one (as it showed on their website); they claimed they didn't know why one of their Internet sales team members was so confused and where he got that amount. Then, Ryan went to go speak with the GSM (Gen Sales Mgr) and came back after about 15min. saying he had great news...in 1 week, they were expecting a slightly used "untitled" RDX SH-AWD A-Spec that just happened to be used ONLY by the dealership's owner (or wife or other family member in Utah)...but "only for < 800 mi." and we could buy that one for $39,500 with some accessories thrown in at no charge since they had made a mistake before on our new vehicle inquiry. They mentioned that because it was never titled, it couldn't be CPO'd and had to be sold as a "new" vehicle. Sounded a bit fishy, but we gave them the benefit of the doubt, although we expected further details from the Sales Mgr. But Dino, the Sales Mgr never had the guts to come outside his fishbowl office to meet us and explain. After we left the dealership, we confirmed with Ryan that the vehicle was in fact coming into the dealership the following week, BUT he had another couple BIG SURPRISES for us...that they cannot sell it for $39,500 AND it DIDN'T have < 800 mi. on it; it actually had >6,300 mi. on it and had huge gauges/scrapes on the lower driver's door (see picture) AND they wanted to sell it for $41,000 and not a penny less!!!!!! So, not only did they renege on our deal but they're actually trying to sell a very USED car as a "new" car with a lot of miles and body damage!!!! And again, to be clear, it's LAST YEAR'S Model used > 6,300 mi. as a "demo" by the dealership owner's wife or other family member and it was involved in a small accident and has an MSRP of $46k and they're trying to sell it as a "NEW" vehicle (not even Certified Pre-Owned) for $41k? Excuse me? And, to top it all off, they're now claiming they don't have any left-over 2019 Acura RDX SH-AWD A-Spec vehicles left in stock, even though their website still shows 2 in stock. Exactly WHAT KIND of RACKET is occurring at Acura of Pembroke Pines? Caveat Emptor! Let the Buyer Beware!!! Stay Away from Acura of Pembroke Pines!!!! :( In the meantime, shortly after our horrendous experience with Acura of Pembroke Pines, we ended up purchasing a low-mi., 1-owner 2019 CPO (Certified Pre-Owned w/ extended warranty) Acura RDX SH-AWD A-Spec from another Acura dealership for $39k ($7k OFF MSRP) which demonstrated the utmost honesty, integrity, and professionalism...no lies, no bait & switch, no questionable sales tactics, no b.s....not 1 issue whatsoever! :) More

Great Service Nelson was very helpful and kind. He promised the car was going to be ready in one hour and actually it was perfectly ready in less than 45 minutes. Nelson was very helpful and kind. He promised the car was going to be ready in one hour and actually it was perfectly ready in less than 45 minutes. Thank you very much for the great customer experience!! More

Great Service Service is always fast and friendly! Jean has been taking care of me for many years. I appreciate him and the rest of the staff. Service is always fast and friendly! Jean has been taking care of me for many years. I appreciate him and the rest of the staff. More

They take good care of their customers Every person that we interacted with were knowledgeable, helpful, and professional. From sales, management, and finance they were awesome! This is o Every person that we interacted with were knowledgeable, helpful, and professional. From sales, management, and finance they were awesome! This is our second car from this dealership and are very happy with them. More

Excellent service all around I've been a loyal client of this dealership for many years now. And I still feel the same as day one. Very satisfied with all the staff, from the sale I've been a loyal client of this dealership for many years now. And I still feel the same as day one. Very satisfied with all the staff, from the sales floor to the service department. Very pleased with everything and everyone. More

Awesome Always the attention and the service is amazing and very professional. The advisor Jeanmarie Louis 45576 is very nice person, very professional and he Always the attention and the service is amazing and very professional. The advisor Jeanmarie Louis 45576 is very nice person, very professional and he give me ***** attention. Always I am truly recommend Acura of Pembroke. More

Great Job! Service was prompt, efficient and cordial. Well done by all! Jordan and his team do a great job all the time. Cashier was also very cordial. Service was prompt, efficient and cordial. Well done by all! Jordan and his team do a great job all the time. Cashier was also very cordial. More

Super service Acura of Pembroke Pines has always given me true, honest, and quick service. Love never had to return for more service after a visit. Great places fo Acura of Pembroke Pines has always given me true, honest, and quick service. Love never had to return for more service after a visit. Great places for sales too. More

Quick and Easy Thanks Mack Remy for making my experience a fast one. Very courteous and professional. Love my service department. But most importantly I love my Acur Thanks Mack Remy for making my experience a fast one. Very courteous and professional. Love my service department. But most importantly I love my Acura MDX. More