Acura of Berlin

Excellent experience! I came from out-of-state and traded my vehicle for another pre-owned vehicle on the lot. I worked with Lucius over the phone before driving there, an I came from out-of-state and traded my vehicle for another pre-owned vehicle on the lot. I worked with Lucius over the phone before driving there, and then Leo in person at the dealership. Both were very knowledgeable about the vehicles and extremely helpful putting a great deal together. Thank you for your professionalism and great work! More

Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and would to anyone who is searching for reliable and professional place to service their vehicles. More

Very Professional and prompt. Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks More

Great service, friendly staff. Jamie was very informative on what I needed and what could wait until my next service. She was very professional. Jamie was very informative on what I needed and what could wait until my next service. She was very professional. More

I originally needed assistance with my car/ wheels and wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. More

The service is always consistently excellent and reliable. The service manager was prompt, attentive and friendly. reliable. The service manager was prompt, attentive and friendly. More

Recent service experience, greated by Brian upon arrival and he was informed of my appointment. I was provided a complimentary service and tire rotation accordingly. Very good experience and quick turn aro and he was informed of my appointment. I was provided a complimentary service and tire rotation accordingly. Very good experience and quick turn around to get on my way. More

Claudia was exceptionally helpful in getting me into my RDX. She was informative and very knowledgeable. She really focuses hard on making her customers happy. RDX. She was informative and very knowledgeable. She really focuses hard on making her customers happy. More

We love Keith! Always nice to see a friendly, familiar face every time we come back. Always nice to see a friendly, familiar face every time we come back. More

Last oil chang my car had several greasy hand prints on both sides of my car. I doubt that the tech working on my car was that careless? The 3 trips to get a seat trim replaced was very poor by Berlin's s both sides of my car. I doubt that the tech working on my car was that careless? The 3 trips to get a seat trim replaced was very poor by Berlin's service dept because one trip they found they ordered the wrong side of trim, the next scheduled trip was for nothing because the part didn't come in. They should have called me to reschedule but I went there for nothing, a huge inconvenience then 3rd times the charm and they supposedly replace t hff e trim piece but I very much doubt that they replaced the part because it still rattles. The rattle is very easy to hear because you simply tap on it. The service girl was very nice but combined with the others working there was incompetent. I think Berlin acura has serious problems with their technicians and overall systems of operations. I started going to Schaller acura despite being far away because they know how to service cars and have a well run service department. More