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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,303 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,303 reviews

February 18, 2025

Mathew Garapic is a great salesman and I would recommend this dealer to any one looking for a car More

by Bob Martin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Garapic
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Feb 18, 2025 -

Acura of Berlin responded

Hi Bob: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787

February 18, 2025

Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Acura of Berlin responded

Thank you, Tom, for taking the time to share your thoughts on working with Brian and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

February 18, 2025

Awesome dealership, friendly. Jim Pompei was great to work with. I highly recommend Acura of Berlin. I wasn't rushed, I was explained everything before purchasing my car. Great e More

by Destiny Skye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Acura of Berlin responded

Thank you for your kind words for Jim and for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

February 16, 2025

You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand. More

by Melissamcook22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Melissa, and look forward to your next visit. Eric Diaz General Manager 860-829-3787

February 16, 2025

Good experience they got me in and out and they corrected their error. Until next time More

by Nyce468
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

February 15, 2025

The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again. More

by NICKPLESCIA44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucius Ulett
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Feb 16, 2025 -

Acura of Berlin responded

Nick, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

February 14, 2025

It was a great experience as it has been over the last 4 cars we have gotten here. More

by caitlineverin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2025 -

Acura of Berlin responded

Caitlin, Thank you so much for choosing Acura of Berlin! Please let us know if Jim can be of any more assistance. Eric Diaz General Manager 860-829-3787

February 14, 2025

Clean facility. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. More

by BEAJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

Acura of Berlin responded

Bea, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

February 14, 2025

WARNING*******Purchased certified pre owned vehicle within short time of having car issues occurred. Took to another Acura dealership that stated there were several problems. Trying to get this correct More

by PC
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Cutler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Acura of Berlin responded

Dear Kristina, Thank you for sharing your concerns. I want to assure you that we take your feedback seriously and always strive to provide the best experience for our customers. Since you purchased your TLX four months ago, this is the first time we’ve come across any concerns with the vehicle. When our experienced, certified technicians thoroughly inspected your TLX before delivery, it passed with flying colors, meeting all the necessary certification standards. As I mentioned in the voicemail I left for you, I would love the opportunity to personally inspect your TLX and address any concerns you may have. Our General Sales Manager reached out to assist as quickly as possible. During his conversation with you, he reviewed the findings and explained that the tire pressure warning light was triggered due to a screw that penetrated the tire. As with any AWD vehicle, it is typically recommended to replace all four tires if tread depth varies significantly, as replacing just one can affect performance and requires an alignment. While we were more than willing to go over all the details with you, our General Sales Manager was unfortunately met with an aggressive conversation. While we understand that vehicle concerns can be frustrating, our team—who are also human beings—should not have to endure disrespectful interactions. At that point, our General Sales Manager made the decision to end the call. You have all the certification documents, including measurements, confirming that your TLX was well above the required standards at the time of purchase. While Northeast Acura is an affiliated dealership, their technicians, like many others, may point out items that could need attention in the future rather than immediate repairs. That being said, we still want to make this right for you. If you’d be open to it, we’d love to take another look at your TLX and ensure you’re taken care of, as this is what we do as the #1 Certified Pre-Owned Acura dealer in Connecticut—with the highest customer experience reviews. Please don’t hesitate to reach out directly so we can assist further. Best regards, Eric Diaz General Manager Acura of Berlin

February 14, 2025

Keith was great. ..friendly, professional and business-like. He's an asset to your dealership. More

by cathrynburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

Acura of Berlin responded

Cathryn, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keith and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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