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Acura of Berlin

Berlin, CT

4.7
1,156 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,156 reviews

August 30, 2024

Very professional and friendly and has your vehicle in and out in a timely manner More

by Jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

August 30, 2024

My experience here has always been nothing more than amazing. Clean environment and friendly staff More

by Jules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Acura of Berlin responded

It's fantastic to hear that we provided you with great customer service, Jules! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 28, 2024

Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it. More

by cdij
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Dijmarescu
Aug 29, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

August 28, 2024

Had a great experience with Claudia and Acura Berlin! They were great and super helpful. Would highly recommend using them for your Acura purchase More

by Mditomm6
Recommend Dealer
Yes
Employees Worked With
Claudia Dijmarescu
Aug 29, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Claudia and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 28, 2024

All aspects of the process were managed, professionally, timley, friendly and customer focused. They were informative but did not try to convince me into purchasing add-on that I did not want. More

by bstevqm
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Dijmarescu
Aug 29, 2024 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 27, 2024

Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected. More

by DENHART67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Leach
Aug 27, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 23, 2024

Pleasant, accommodating and professional. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem. More

by jrosa1178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

August 23, 2024

Prompt service, excellent attitudes, wonderful mechanics. My car runs great! Will be a lifetime customer. More

by peterbennett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Peter, and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 23, 2024

From the moment we arrived at Acura of Berlin, we were greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on t More

by JOSZW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Acura of Berlin responded

Thank you so much for choosing Acura of Berlin! We'll pass along your kind words to Jim, Brandon, and Tom. Please let us know if we can be of any more assistance! Eric Diaz General Manager 860-829-3787

August 22, 2024

Claudia was a pleasure to work with. She shared many details about my new MDZ and answered all of my questions. More

by DAWNHOWE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Dijmarescu
Aug 23, 2024 -

Acura of Berlin responded

Thank you, Dawn! We'll pass along your compliments to Claudia. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

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