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Acura of Berlin
Berlin, CT
1,105 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,105 reviews
February 01, 2024
Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put a Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy. More
by Allison.Briggs929
Employees Worked With
February 01, 2024
Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car. Will look into buying from them again when I'm in the market for another car. More
by psacsmith
February 01, 2024
Walking into the dealer we had to wait about 20 minutes for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us and he made the whole process very easy. We told him what we were looking for, he went and got the car and we took it for a test drive. He explained as much as possible to us while doing so. When we told him that we want it, he made the whole process as simple as possible for us. The finance part was easy, signing all the papers was quick , I would recommend going to the dealer and if possible try to get Jim to help you. More
by Buddy
Employees Worked With
January 31, 2024
Excellent The service is that good I don't mind driving from New haven It's worth it from New haven It's worth it More
by NAKIA.DAWSON
Verified CustomerJanuary 31, 2024
In for a warranty repair. All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and text All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and texts were not returned More
by MARGARET.FINNEGAN
January 30, 2024
Excellent experience I had a great experience with the staff at this dealership. I would keep coming all the way from Waterbury to here staff at this dealership. I would keep coming all the way from Waterbury to here More
by Esurreira
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
January 30, 2024
The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff. purchasing a vehicle. Friendly and welcoming staff. More
by Shannettediaz
January 29, 2024
Prompt, friendly, and reasonable. Everyone was nice and attentive. I always have a good experience. Everyone was nice and attentive. I always have a good experience. More
by Abdulwhartonsaddler
January 29, 2024
Thanks to Jonathan for such great service, communication and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and you made sure I didn’t leave without it. Great personality Great person Thank You… More
by Ace
Employees Worked With
