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Acura of Berlin

Berlin, CT

4.8
1,590 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,590 reviews

September 23, 2026

Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team. More

by yvonne01899
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Sep 23, 2026 -

Acura of Berlin responded

We’re glad the service on your Acura MDX felt welcoming and made you feel appreciated. Hearing that our team treated you with such courtesy and warmth means a lot to our service department. Eric Diaz General Manager 860-829-3787

September 22, 2026

Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen! More

by gabysierra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2026 -

Acura of Berlin responded

Your note about Brandon and Navaraj working quickly to secure your dream Mercedes-Benz E-Class underscores our commitment to making every purchase special. Hearing that we made it happen for you under time pressure means a lot to our team. Eric Diaz General Manager 860-829-3787

September 21, 2026

I was able to get everything done in a timely manner and very satisfied with your services More

by DENNISJKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2026 -

Acura of Berlin responded

Knowing the timely service on your Acura RDX met your expectations means a lot to our team. Thank you for choosing our service department. Eric Diaz General Manager 860-829-3787

September 19, 2026

Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a c More

by Lacca16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Deedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

September 19, 2026

Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love m More

by bluebug09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ledwith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2026 -

Acura of Berlin responded

Our team enjoyed guiding you through the purchase of your new RDX. Hearing that our honesty and transparency made such a positive impression means a lot to us. Thank you for trusting Brandon and our team, and enjoy every drive in your new RDX. Eric Diaz General Manager 860-829-3787

September 17, 2026

Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, More

by Alec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Navaraj Sankar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2026 -

Acura of Berlin responded

Alec, thank you for your feedback. We understand this was your first time financing a vehicle and that the process involved more steps than expected. An APR cannot be promised until a credit application is submitted, reviewed, and approved by a lender. Nationally advertised rates are reserved for qualified buyers, and your credit profile did not initially meet the lender’s top-tier requirements. Our finance team worked directly with the lender and was ultimately able to secure a comparable rate very close to the advertised offer. We’re sorry the approval was not communicated on Wednesday as expected, but there was never any intention to mislead or take advantage of you. The deposit was refundable, and the final financing terms were presented before the purchase was completed. We appreciate your comments about Raj and are glad he treated you well. We will use your feedback to improve how we explain financing timelines and approvals, especially to first-time buyers.

September 17, 2026

Greeted me when I drove my broken car into the service bay. Listened with compassion. Solved my problem More

by Dougbritt127
Recommend Dealer
Yes
Employees Worked With
Rob Moffa
Sep 17, 2026 -

Acura of Berlin responded

Your mention of being welcomed with compassion underscores our service team’s commitment. Knowing we could solve your Acura RDX’s problem promptly and kindly is truly rewarding. Eric Diaz General Manager 860-829-3787

September 17, 2026

Jim is great! ! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, an More

by ErinB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2026 -

Acura of Berlin responded

Your praise for Jim’s attentive guidance and the seamless, straightforward purchase process is rewarding to our team. We’re thrilled Jim could help you find the exact Acura Integra you wanted. Knowing the experience was easy and enjoyable means a lot to us. Eric Diaz General Manager 860-829-3787

September 14, 2026

The staff is great! ! Raj was super nice and very helpful. I definitely recommend this dealership!! More

by Zaelys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Deedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2026 -

Acura of Berlin responded

Our team enjoyed guiding you through the purchase of your new Acura ADX. Knowing that Navaraj was able to make your experience friendly and helpful is rewarding. Hearing that you would recommend our dealership means a lot to us. Eric Diaz General Manager 860-829-3787

September 14, 2026

I had a great experience at Acura of Berlin! Everyone was welcoming and Kevin was great to work with when purchasing my RDX. More

by Elyse_fernandes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
Sep 14, 2026 -

Acura of Berlin responded

Hearing that our team made you feel welcome and that Kevin was so helpful means a lot to us. We’re pleased we could guide you through purchasing your RDX. Eric Diaz General Manager 860-829-3787

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