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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,413 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,413 reviews

January 29, 2024

Thanks to Jonathan for such great service, communication and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Acura of Berlin responded

Ace, Thank you for your very kind review. Jonathan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 29, 2024

Prompt, friendly, and reasonable. Everyone was nice and attentive. I always have a good experience. More

by Abdulwhartonsaddler
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Jan 29, 2024 -

Acura of Berlin responded

Abdul, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, Jonathan and our team look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

January 29, 2024

Very helpful and quick. Reasonable cost which was actually slightly less than the original estimate. More

by dicex1024
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
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Jan 29, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 29, 2024

Everyone was very friendly, welcoming and professional. The showroom is very clean and comfortable. Our sales experience was excellent. More

by marujulie1
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hines
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Jan 29, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

January 28, 2024

Accommodating. Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather More

by Davidcourcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina, Gina Battistini
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Jan 29, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 28, 2024

Dealership have good customer service, but 3 party that work with dealership repairing wheel has poor service work More

by Felix1985manzueta
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
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Jan 29, 2024 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 28, 2024

I've been a customer for about 15 years. I've always been happy. I love working with Keith Davis. More

by KKO
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jan 29, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, for Keith and our service team and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 27, 2024

Excellent Service very friendly and honest . The overall experience was very good . Keith was friend and honest More

by DONDELLAQUILA
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Dondella, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 27, 2024

Excellent and quick service Comfortable waiting area for work while you wait Efficient and clean More

by Claudelf04
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Claude, Thank you for taking the time to share your thoughts on working with Jaime and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

January 27, 2024

Great experience last time I came in with my Acura RDX. Met new service advisor Gina. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

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