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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,468 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 778 service reviews

June 27, 2026

Very fast service , attentive staff good reminders Convenient location, clean environment, comfortable waiting room More

by Kris.mari
Recommend Dealer
Yes
Employees Worked With
Anaia Oquendo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anaia Oquendo
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Jun 28, 2026 -

Acura of Berlin responded

We’re delighted your Acura MDX service was prompt and that our team took good care of you. It’s great to hear the reminders, convenient location, and clean, comfortable waiting area met your needs. Feel free to reach out if there’s anything else we can assist with. Eric Diaz General Manager 860-829-3787

June 27, 2026

Managed a complex repair keeping me constantly updated with the progress and managed all aspects of w3rd party warranty claim More

by Mark.e.smith16
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Jun 27, 2026 -

Acura of Berlin responded

We’re glad Jonathan kept you informed throughout the complex MDX repair and handled the third party warranty claim. We appreciate your 5-star rating and your trust in our service for your Acura MDX. Eric Diaz General Manager 860-829-3787

June 27, 2026

Very professional, very thorough. The problem was addressed in a timely manner and I would recommend them to any Acura owner More

by derek.toth1994
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jun 27, 2026 -

Acura of Berlin responded

It’s great to know our team addressed your Acura TLX issue thoroughly and without delay. Your recommendation to fellow Acura owners means a lot. We appreciate you choosing us for your service needs. Eric Diaz General Manager 860-829-3787

June 27, 2026

Appt was easy to make. Keith had everything in place and I had a seamless experience. More

by Stanley
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jun 27, 2026 -

Acura of Berlin responded

Thank you for mentioning how straightforward scheduling was and how smoothly Keith managed your service. We’re glad your Acura received the attention it needed and look forward to assisting you in the future. Eric Diaz General Manager 860-829-3787

June 25, 2026

Sucks sold me a car with cupped tires when I was told they were newm More

by Chrissy
Recommend Dealer
No
Employees Worked With
Anaia Oquendo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anaia Oquendo
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Jun 26, 2026 -

Acura of Berlin responded

Chrissy, Thank you for bringing this to our attention. We take concerns like this very seriously. At this time, we have been unable to identify your visit or vehicle based on the information provided, and we are not aware of any situation involving a vehicle being delivered with cupped tires represented as new. Please contact me directly at the dealership and ask for Eric, General Manager, so I can review your purchase, inspect the vehicle if needed, and work toward resolving your concerns. We appreciate the opportunity to look into this for you. Eric Diaz General Manager 860-829-3787

Jun 26, 2026 -

Acura of Berlin responded

Chrissy, Thank you for bringing this to our attention. We take concerns like this very seriously. At this time, we have been unable to identify your visit or vehicle based on the information provided, and we are not aware of any situation involving a vehicle being delivered with cupped tires represented as new. Please contact me directly at the dealership and ask for Eric, General Manager, so I can review your purchase, inspect the vehicle if needed, and work toward resolving your concerns. We appreciate the opportunity to look into this for you. Eric Diaz General Manager 860-829-3787

June 25, 2026

Great communication by Keith and the entire team. Keith answered all my questions and my car was serviced quickly. More

by Chuck Rogers
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jun 25, 2026 -

Acura of Berlin responded

It’s great to hear Keith kept you informed and our team acted quickly on your Acura service. We’re pleased we could address all your questions and finish promptly. Thank you for trusting us and we look forward to assisting you again. Eric Diaz General Manager 860-829-3787

June 24, 2026

Very satisfied I was very satisfied with the service and timely service on my vehicle. More

by FOCADASTOLI
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jun 24, 2026 -

Acura of Berlin responded

We’re delighted to know you were pleased with the prompt service on your Acura MDX. Keith is happy to have helped keep your vehicle running smoothly. Eric Diaz General Manager 860-829-3787

June 23, 2026

Easy to make a appointment and easy check in. Keith is thorough and usually informs me everything going on with my car. More

by marrowadh
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jun 23, 2026 -

Acura of Berlin responded

We appreciate your five star rating. It’s great scheduling and check in were seamless. Keith will be pleased to hear you value his thorough updates on your Acura. Eric Diaz General Manager 860-829-3787

June 23, 2026

I had an issue & was up set. They solved the issue and I left happy More

by cin2lov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2026 -

Acura of Berlin responded

We’re pleased Keith and our service team addressed your Acura ILX concern and ensured you left happy. Thank you for sharing your feedback. We look forward to assisting you again. Eric Diaz General Manager 860-829-3787

June 19, 2026

Friendly service. Brian communicated everything needed Brian called me as soon as my car was ready. I also like the video More

by Docmlopez
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
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Jun 19, 2026 -

Acura of Berlin responded

Thank you for sharing your experience. We’re glad Brian kept you informed and that the video overview was helpful. We look forward to assisting you again with your Acura TLX. Eric Diaz General Manager 860-829-3787

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