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This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of Acura of Berlin - Service Center
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June 30, 2025
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that wa since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates. More
by Acuracustomer1
June 28, 2025
He's such a professional person who take his job very seriously and very important seriously and very important More
by John E
Verified CustomerJune 23, 2025
I got an appointment very quickly. Everything from my original call through completion went seamlessly! Thank you Acura of Berlin! Everything from my original call through completion went seamlessly! Thank you Acura of Berlin! More
by jaquadro
Employees Worked With
June 19, 2025
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More
by ccorlies
June 14, 2025
Happy with service …John my service manager is a keeper! He was truly professional from start to finish! He was truly professional from start to finish! More
by ADPAMPHILIS
Employees Worked With
June 11, 2025
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work. More
by JGHIROLI
June 11, 2025
I arrived early and was able to check in on time. The rental was clean and drove perfectly. The recall service took a few days, the vehicle continue to drive and perform according to manufacturer spe The rental was clean and drove perfectly. The recall service took a few days, the vehicle continue to drive and perform according to manufacturer spec. ll the staff were friendly and courteous. Thank you. More
by nevillebm
June 04, 2025
Every one was very nice and helpful when making appointment. Day of appointment Keith was great and service was excellent. Would go back for future repairs if needed. Thanks Ray Hartman appointment. Day of appointment Keith was great and service was excellent. Would go back for future repairs if needed. Thanks Ray Hartman More
by RJHart32
Employees Worked With
June 03, 2025
Our son loves his Acura TLX he would buy another one when the time is right the time is right More
by Ronald.michaud
Employees Worked With
June 02, 2025
It was easy to set up . Service took short time with good quality. I am happy with customer service Service took short time with good quality. I am happy with customer service More
by ZREZNITSKY
Employees Worked With
