Acura of Peoria

This dealer replaced my A/C compressor at a cost of $1000 and when it was bad, wouldn't not honor the warranty. The worst part is the deception in telling me it wasn't bad when two other repair shops said t and when it was bad, wouldn't not honor the warranty. The worst part is the deception in telling me it wasn't bad when two other repair shops said the compressor was obviously bad. I eventually went to N. Scottsdale Acura owned by Penske and they fixed it. My wife wants to buy a new Acura, and we are getting quotes thru Edmunds, where the fleet manager is suppose to mail back a quote. Instead, a salesperson from this dealership calls us back with the "...how much you want to pay..." BS. I said do the best you can and they said that we could get a better price if we come in. Pleeze, this dealership, and all of the ones owned by Van Tuyl need a serious culture change. And, watch out, because Van Tuyl is buying up several dealerships in a location or a specific make in order to "corner the market" since, in my opinion, they can't deal on service and respect for the customer. I do not believe the positive ratings on this site for this dealer. Notice how they (the positive ratings) seem to be one paragraph long and sound alike. More

I dealt with bridegn over the internet and it was very surprising that a general manager got back to me personally to give me pricing. We worked everything out over the phone and email, paper work was re surprising that a general manager got back to me personally to give me pricing. We worked everything out over the phone and email, paper work was ready for me and financing part was ready to go as well. I will be back again at this dealership in few months to buy my wife's car. keep up the good work guys. More

I recently went to this dealership to work a deal on a 2010/2009 MDX. The second I walked in the door the first thing out of the salesman's mouth was " I can give you 6 grand off of this car". That obviou 2010/2009 MDX. The second I walked in the door the first thing out of the salesman's mouth was " I can give you 6 grand off of this car". That obviously made me more interested in the vehicle. We looked at the car a bit more and tried to work a deal. First of all they wouldn't tell me what they were going to sell me the vehicle for and I had to fight to get them to give me the price that they were going to give me for my 06 TL trade. They wanted to short me on the trade by $1800 relative to the true market dealership trade value and didn't give me the 6k off of the MDX. In the end we decided to look at a 2010 because Acura was making some significant interior, exterior, and chassis improvements. I called them back to try to work a deal and they said they would call me back. NO CALL BACK> I call them again and the salesman said he would have the sales manager call me back with a price/deal "first thing in the morning"....NO CALL BACK AGAIN> In the evening of the third day of no response I got upset and sent the sales man a text stating that they need to learn to call potential customers back and that I was going to buy my car from another dealership because they didn't call me back. In then end the salesman had the gaul to text me back " well, makes up for the 10 times I called you and you didn't bother to call me back..". Instead of apologizing for not doing what he told me he was going to do he exaggerates and insults me with his message. These guys have to realize that some of the people who buy the cars they sell are professionals and are in meetings or with clients ALL day long. I have to also say the pricing they offered wasnt competitve and they refused to show me what they were selling the MDX for and exactly what they were going to give me for my trade. They also tried the same BS move as some of the other customer reviews have stated where they take your keys to look at the trade and keep you imprisoned there so you cant leave. These guys IMO are not very good sales people and they are not very upfront when working the deal. Also I found them kind of unprofessional . I have also had 3 years of service experience with them that has been below average at best. Generally just poor attention to detail . They will be nice but the service quality isnt anything even worth comparing to lets say Lexus or even Infiniti ( previous G35). Things get left undone, unchecked,etc. They never tell you what the deal is with the tread life on the tires and the brake pad measurments. Bottom line......for service and sales absolutely take your business to another dealership and save the headaches and don't expose yourself to the unprofessional and shabby car sales people at Acura of Peoria More

I Have had bad experiences at dealerships before but this I Have had bad experiences at dealerships before but this store was completely diffrent. I was treated with respect and the process was fast. They "c I Have had bad experiences at dealerships before but this store was completely diffrent. I was treated with respect and the process was fast. They "cut to the chase" on the price. It was painless. I bought a 2010 TSX last week and am loving it!! Thank you Acura! More

I purchased my new Acura last week, and it was the best car buying experience I have ever had my salesmen Darren Maus was great to work. He was knowledgeable and honest and he helped me pick a vehicle that car buying experience I have ever had my salesmen Darren Maus was great to work. He was knowledgeable and honest and he helped me pick a vehicle that fit not only my needs but my wallet as well. I would definitely recommend this dealership to my friends and family More

Acura of Peoria has a professional sales staff and the very helpful and knowledgeable sale person I worked with made buying my Acura a breeze. The process went extremly smooth and in the back where you di very helpful and knowledgeable sale person I worked with made buying my Acura a breeze. The process went extremly smooth and in the back where you did the paper work was really easy too. I will send my family and friends to this dealership More

I had the best car buying experience of my life with these guys. I am 62 years old and have purchased about 25 cars in my life, but Steve Hamilton and Brijen Dave are absolutely the best of any salesper these guys. I am 62 years old and have purchased about 25 cars in my life, but Steve Hamilton and Brijen Dave are absolutely the best of any salespersons I've ever worked with. If you are in the market for a car...do yourself a favor and call Steve or Brijen at Acura of Peoria. More

The sales rep was knowledgable and friendly. The dealership had a great inventory to choose from. Overall this was the best car buying experience thus far. I would definitely recommend this dealersh dealership had a great inventory to choose from. Overall this was the best car buying experience thus far. I would definitely recommend this dealership to my friends and family. I will also return for future auto needs. Keep up the good work! More

Do not work with Matt Wickwire, Bridgon, Darrren, etc. I have been there many times to try to close a deal. They have no customer service skills and throw a bottle of water in at you and then after that ar have been there many times to try to close a deal. They have no customer service skills and throw a bottle of water in at you and then after that are aggresive. They do not get the concept or try to get the concept of your living expenses and financial availability they will lie straight to your face and tell you that they are going to try to get you the deal when in fact as soon as they go behind that glass box they are all buddies running your credit and saying none of it counts they do not take in credit history or kelly blue book into consideration they even told me that kelly blue book changes and when i asked when was the last time it changed the guy told me yesterday, the young woman who was trying to at least get me a pretty decent deal was looking like what the hells was going on, like hello don't you know where his financial availability is at why are you pushing him to pay more? Poor girl, They also brought two other gentlemen into the conversation, I was fired up because they wasted my time and because they were being so rude to there employee, i understand she was young but they didn't have to say that she was weak or some rude comment about how she couldnt sell me the car. What kind of dealership goes around and talks to there employees like meat, i tried to come back and it looks like she was not working there anymore good for her then i left cause she was the only i wanted to deal with but they tried to throw another sucker to me and i was like yeah right i am not putting up with this again later. This dealeship is so full of lies that there fakeness shows through as soon as you walk through the door, they take you on a drive but believe me if you get that far everything past that will xxxx you off, can i get you a water it is so fake and cheesy, dont believe these people they rip you off and i cant believe they can sleep at night such arrogance and disrespectful only out to make a buck, More