Advantage Chevrolet of Hodgkins

Up until picking up my car, I had a great experience with Advantage. It was a complicated repair situation involving another dealership and GM corporate where the end result was the entire clutch system need Advantage. It was a complicated repair situation involving another dealership and GM corporate where the end result was the entire clutch system needed to be replaced due to an error of the other dealer. They communicated regularly and provided videos and documentation of the estimate. They completed a complete replacement of the clutch master cylinder and slave cylinder on a Corvette. However upon picking up the car, the manager seemed annoyed when I asked for a test drive before checking out. Upon getting into the car, the manual transmission would not engage reverse. We both tried it and concluded there was something wrong. My worry was something was not repaired correctly. The car is 15 years old with only 10k miles so it has been babied it's entire life. So I would have expected some sort of apology that the car was not in pristine order after being worked on for about a week. Instead I got an annoyed look from the manager that he had to have the service techs put it on the rack again. After waiting about another hour, the car was brought around and seemed to be in working order with reverse now allowing it to be engaged with the clutch. No explanation was offered as to what they did or what changed, I was just told that "I was not putting the car in reverse properly" even though the manager couldn't even get it in gear. Even after waiting all that time and being told that "nothing was mechanically wrong," I did not even receive an acknowledgement of the inconvenience nor any sort of apology for my time. By the way, I then had to go in and pay the dealership $3,200 for the experience. While this dealer may be used to servicing customers with routine repairs on passenger vehicles, they certainly were not sensitive at all to how important a family classic car should be treated OR basic customer service when an issue is identified. **I will say that Rich (unsure of last name) was excellent to work with and very communicative. More

Scheduled appointment over phone and fit me in next day wen arrived answer all questions I had and concerns. very fast service will be using them for repairs wen arrived answer all questions I had and concerns. very fast service will be using them for repairs More

Prompt and courteous service. The vehicle was washed and cleaned. Tires were rotated, pressure checked. The video of the under the vehicle is a nice idea. The mechanics commentary in the video is great. cleaned. Tires were rotated, pressure checked. The video of the under the vehicle is a nice idea. The mechanics commentary in the video is great. More

Great sales team. Shout out to Denise, Fabian and the team supporting all of Advantage! They were all very easy and great to work with. team supporting all of Advantage! They were all very easy and great to work with. More

Well the best seller is Juan Martinez. The process of buying my car was fast and simple. He explained everything about the process and he gave me good numbers. Thank u Juan! buying my car was fast and simple. He explained everything about the process and he gave me good numbers. Thank u Juan! More

Brought my Equinox in for an oil change and tire rotation. Everything went smoothly, no problems. Everyone was extremely helpful and most importantly knowledgeable. Owen was my contact person and ke rotation. Everything went smoothly, no problems. Everyone was extremely helpful and most importantly knowledgeable. Owen was my contact person and kept me informed every step of the way. I will be returning. More

Was immediately attended to when I arrived. The brake inspection was very thorough. They also took time out to do a quick tire thread inspection. Very satisfied with the service. inspection was very thorough. They also took time out to do a quick tire thread inspection. Very satisfied with the service. More

My husband and I have been customers of Advantage Chevrolet now for 5 years. We've purchased 3 cars thanks to the fantastic customer service and guidance of our preferred salesman Josh. He takes time Chevrolet now for 5 years. We've purchased 3 cars thanks to the fantastic customer service and guidance of our preferred salesman Josh. He takes time with us to explain financing options, and has always been friendly and engaging with us and our son,taking some of the stress out of a process that could be stressful elsewhere. More

been trying to get a headlight fix. Truck is 3 weeks old. Nobody wants to fix it?? Now the mechanics are on strike. So i sit and wait and call everyday old. Nobody wants to fix it?? Now the mechanics are on strike. So i sit and wait and call everyday More

Josh was amazingly helpful, considerate, and highly recommended! Advantage worked with us and our hard situation. I appreciate them and will continue to come back! recommended! Advantage worked with us and our hard situation. I appreciate them and will continue to come back! More