Advantage Chevrolet of Hodgkins - Service Center

Always satisfied with serving and parts Work is done promptly and work done right the first time promptly and work done right the first time More

Poor communication. Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after my service appointments. This has been a repeat occurrence of me having to chase the staff for answers and updates. Oh, and when you ask too many questions, the responses come with an attitude and unpleasant tone. For the future, I am not confident that my issue will be resolved when scheduling a repair appointment. I can confidently say that they will provide a list of "recommended" services that need attention without any clarification or explanation how this addresses my initial problem. And in my experiences, it didn't. It was an exhausting process having to contact the same individuals and state the same problem repeatedly. More

Very good service, thank you Patryk is a great service rep, would definitely recommend, thanks rep, would definitely recommend, thanks More

Excellent service. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. More

Ms. Salcido was a good service advisor. However, I was sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me the diagnostic images of my car. I called but up to this time, she hasn’t responded to my email. Felipe the manager also sent me a text and was hoping to hear from him, nonetheless he also did not respond so he can at least check why my email or concern was not responded to but he didn’t. The mechanic also did not communicate to Ms. Emily ( accdg to her) that my wiper blade was not ordered, I kept waiting and was told by Emily that it has to be ordered from which I have been waiting for a long time and was told that it will only take a few minutes and my car will be done. After that, the wrong size of the wiper blade was delivered so they have to reorder again. The second one when they have to reorder the wiper blade, it was already the right size. It didn’t take the mechanic a long time and it was placed at a short period of time. Otherwise, I can say Ms Emily was nice and she communicated with me about the delay. It was just about the email and the office call that she didn’t respond. I hope the manager Felipe is also sensitive to the customer’s concern so he can make a service recovery. Still waiting for the response this time More

It is the best dealership. I always by my cars from here fir the last 16 years. I always by my cars from here fir the last 16 years. More

Professionalism, everything was done in a timely manner. Carolyn kept us informed and up to date. Carolyn kept us informed and up to date. More

I paid you guys over $2000 for you to look at my car you fixed three doors in the driver door feels like it’s still gonna pull off. I paid over $200 for you to do an inspection on my rear and suspension to fixed three doors in the driver door feels like it’s still gonna pull off. I paid over $200 for you to do an inspection on my rear and suspension to tell me there’s nothing wrong yet as I go over these bumps I still hear the noise I want some answers. I expect a phone call please. More

My check engine light went on so I came to the service department to scan and diagnose any problem. The service entry always looks clean and upbeat. From start to finish the visit was treated with courte department to scan and diagnose any problem. The service entry always looks clean and upbeat. From start to finish the visit was treated with courtesy, professionalism, warmth and caring by the service adviser. I had confidence in the technician who serviced my car (name unknown). Owen was the only one I actually saw and interacted with, but I believe the service adviser is a good reflection of Advantage Chevrolet. Very satisfied. More

Service advisor was very rude a few months back screaming at me about my speaker being blown in my brand new 2025, told me “i probably play the music too high, and maybe i should listen to a diffrent genre o at me about my speaker being blown in my brand new 2025, told me “i probably play the music too high, and maybe i should listen to a diffrent genre of music…. will not be coming back at all. More