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Advantage Toyota Valley Stream - Service Center

Valley Stream, NY

4.2
3,034 Reviews

3,034 Reviews of Advantage Toyota Valley Stream - Service Center

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August 10, 2022

Unprofessional behavior. Made me feel that they don't need customers. Damaged my car. Started getting noise from the wheels after getting serviced by them. I called them to i More

by gunjanuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Advantage Toyota Valley Stream responded

Gunjanuk, we are very disheartened to read your review as this is not typical feedback for Advantage Toyota. Our team works very hard to ensure all our customers are well taken care of through our top tier services. We apologize for your frustration and we would like to make it up to you. Please contact us at wecare@aagny.net so we can clear up any concerns you may have.

August 10, 2022

No customer service When i went for paying cashier is not willing to guide me where is my bill.so i am looking here and there.no body is there to discuss the problem.every body is on the phone.unfornitly More

by Sardar19quee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shermica Malcolm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Akin Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

Service was great and the team member courteous. Very satisfied either the service. Have always enjoyed the service More

by ADIAS11552
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Advantage Toyota Valley Stream responded

ADIAS11552, thank you for taking your time to leave us this great feedback and 5-star rating! We are delighted to hear your experience with us went so well as we strive to provide all our customers with our teams top tier skills and services. Please do not hesitate to reach out for any assistance you may need in the future!

August 08, 2022

Send the truck in for repairs, staff was very professional in handling my claim, the claim was expedited in a timely manner More

by lou.sykes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Advantage Toyota Valley Stream responded

Thank you for this awesome 5-star review! We're pleased to hear that we could take such great care of you and your truck! We look forward to working with you again in the future!

August 07, 2022

I was given an incorrect diagnostic (total of $250) for my AC system where the technician stated I needed a new compressor at an estimate of $1500 + tax. I went to a different dealer when in fact all I nee More

by LUISLXIV
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Cobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Advantage Toyota Valley Stream responded

LUISLXIV, we are very disheartened to read your review as this is not typical feedback for Advantage Toyota. We strive to provide all our customers with the best service possible, no matter the job. We apologize for the miscommunication and would like to speak about your experience in more detail. Please contact us at wecare@aagny.net so we can clear up any concerns you may have.

August 07, 2022

My service rep was great did a 15,000 mile service when I got home only to realise that the mechanic who worked on my Highlander did not replace the guard under the front right wheel properly and it was rubb More

by Kishor Persad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Margie Bonel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Advantage Toyota Valley Stream responded

Kishor, we regret to read your review as this is not typical feedback for Advantage Toyota. We strive to provide the best service to all our customers. We apologize for your frustration and if you would like to discuss your experience in more detail, please contact us at wecare@aagny.net. We would like to help clear up any concerns you may have.

Aug 12, 2022 -

Kishor Persad responded

when can i bring back my car for a real 15000 mile service and to repair the damage done by the mechanic to the wheel well splash guard

August 07, 2022

I am pleased with the service of my vehicle , i am pleased with parts department as well More

by FFUENTES77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ocasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frantz Casimir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Advantage Toyota Valley Stream responded

FFUENTES77, thank you for your kind feedback and 5-star rating! We are glad to hear we were able to help you out and we hope you will keep us in mind should you need any assistance in the future!

August 06, 2022

I DO NOT FEEL LIKE I CAN TRUST THEIR SERVICE DEPT. I TOOK MY TACOMA FOR AN OIL CHANGE & WAS TOLD THAT CABIN FILTER REQUIRED IMMEDIATE ATTENTION. I PERSONALLY CHANGED CABIN FILTER LESS THAN 3 WEEKS More

by DOC
Recommend Dealer
No
Employees Worked With
JAMES DUSSAP
Aug 12, 2022 -

Advantage Toyota Valley Stream responded

Doc, we are disheartened to read your review as this is not typical feedback for Advantage Toyota. We strive to ensure all our customers are well taken care of through our top tier services. If you would like to speak to someone directly about your experience, please contact us at wecare@aagny.net. We would like to clear up any concerns you may have.

Aug 12, 2022 -

DOC responded

THE FACTS ARE THE FACTS!!

August 06, 2022

I worked with Andy he listened to my concerns and helped me get the work done. thank you More

by LTH2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the cashier not sure of her but she is very nice
Aug 12, 2022 -

Advantage Toyota Valley Stream responded

Thank you for taking your time to leave us this great feedback and 5-star rating! We are delighted to hear Andy was able to help you out and we will be sure to pass along your kind words. Please do not hesitate to reach out should you need any assistance in the future!

August 03, 2022

It's one of best car dealer in New York city what I know off More

by MARLONWHITE326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frantz Casimir
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Baumgardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akin Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margie Bonel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Advantage Toyota Valley Stream responded

Thank you for your wonderful feedback and 5-star rating! Our team is dedicated to providing all our customers with the best service possible and we are delighted to hear our hard work pays off. Please don't hesitate to reach out for any assistance you may need in the future!

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