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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
10,157 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
Contact Dealership

5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,157 reviews

November 06, 2022

Excellent service and done really fast. Nevertheless I always have a good day at the end of my service. More

by joey33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that Joey delivered such a successful service experience. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

Helpful
November 06, 2022

Excelent services at all. I ll gonna for next services time. Thank toy for all More

by LILIANA71OSORIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2022 -

Al Hendrickson Toyota responded

Liliana, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Helpful
November 06, 2022

Great customer service, Mr. Jarrett Elder deserves a recognition for the best customer service representative More

by belinda.harvey72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Al Hendrickson Toyota responded

Belinda, thank you for the great review! We are so glad to hear that you had a successful experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Helpful
November 06, 2022

I needed a quick assessment on a blown tire. Took 4 hours. Tire price was ridiculous. Got a quote somewhere else for half the price. Jarrett was great! He tried and was very professional. Just More

by BODYWORKSBYDAWN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. While I love to hear that Jarrett stepped in to help, I'm disappointed that your visit with us lasted longer than expected and that you were also taken aback by the repair costs. Our prices reflect our service techs' high-quality care and the certified parts we use to keep your vehicle in the best possible shape. If you're seeking a breakdown of our services or our pricing, we're always willing to elaborate. Please reach out if there is anything else we can do for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

Helpful
November 06, 2022

My experience with them was awful wrong place to take your car for service bad customer service More

by CHERIZARDMYRLANDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Nov 10, 2022 -

Al Hendrickson Toyota responded

A 1-star experience is absolutely not what we expect for our customers. We'd like the chance to make this right. If you're willing, please call me so I can better address this feedback. Thank you, Norman Frantz - Service Manager - 954-545-6931

Helpful
November 06, 2022

Great service definitely deserves the reward for best service of the year and friendly staff More

by zoelandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Report | Print
Nov 07, 2022 -

Al Hendrickson Toyota responded

Zoe, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Helpful
November 05, 2022

Organized, people cares about you, your car and your time. They have safety measures, and I spent in total just 45 minutes. 100%recommended. More

by JUANDNA777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Helpful
November 05, 2022

The service was good but I had a 10am app. for an oil change for both my cars and waited for over 2 hrs. My cars were just sitting in the lot and if didn’t say anything I would have waited muc More

by Cyrus latimore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Helpful
November 05, 2022

Need to do car wash as part of the service on the service would be better thanks More

by SANGBLEWIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilnord Louis Charle
Report | Print
Nov 10, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback. We are always looking for ways to improve for our guests, and we will be sure to keep this in mind moving forward. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Helpful
November 05, 2022

Process was supposed to take 1 hour as I was told but ended up taking almost 3!! Every time I asked how much longer, they said they were almost done. All I did was get my service done for the first time More

by KAUANFM2502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Burt
Report | Print
Nov 10, 2022 -

Al Hendrickson Toyota responded

I am so sorry to hear your maintenance visit took longer than anticipated and that you did not receive the friendly and accommodating service we pride ourselves on. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to make certain we are providing timely and considerate care. Additionally, I'd be grateful for the opportunity to speak with you directly so that we can schedule your vehicle to be cleaned properly. At your earliest convenience, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Helpful
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