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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,339 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,339 reviews

June 06, 2023

Although the service center is excellent, the policies of the dealership are unfair, unethical and too many to list. U More

by MUSICAROLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that you had a fantastic experience with our service center. However, we're disappointed to hear about your concerns regarding our dealership policies. We take all feedback seriously and would like to learn more details here. If you're willing to speak with me, please reach out at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 02, 2023 -

MUSICAROLE responded

I called several times. Pleas call me at 954-968-4176 and will give you the details. You never responded to my messages.

June 06, 2023

No appointment but I drove in with my less than a month old truck and they took care of me immediately. More

by medic0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a positive experience at Al Hendrickson Toyota! Thank you for sharing your feedback on our prompt assistance with your less-than-a-month-old truck. Drive safely!

May 30, 2023

Quick service. Helpful I drive a little further to have vehicle serviced due to professionalism, knowledge of staff, and competitive pricing. More

by GLEN.WOLFF
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you trust our team at Al Hendrickson Toyota for your vehicle servicing and maintenance. Thank you for making the extra effort to come see us, and for sharing your positive experience with our helpful and knowledgeable staff. We look forward to your next visit!

May 30, 2023

Poor customer service, Advisor Mac Wood Cadet, was very discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manage More

by dario0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Wood Cadet
Jun 25, 2023 -

Al Hendrickson Toyota responded

This feedback is very concerning to receive. We take all claims of this nature very seriously at our dealership, and we do not tolerate discrimination of any kind. I would appreciate the opportunity to speak to you directly so we can better understand what happened and how we can remedy the situation. If you are willing to discuss this further, please don't hesitate to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 30, 2023

Excellent on the time servicing . I have recently moved to the area and had my car serviced there Two times and each time it’s been great. More

by BILLMACIOLEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that your experience at Al Hendrickson Toyota went smoothly! It's our pleasure to assist you with timely service on your vehicle. We hope to see you back again down the road!

May 29, 2023

Great attention and great service. My advisor, Michelle Vonhedt was very kind and very quick. More

by NEIDA.KRAEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
May 30, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind words about Michelle and hope to see you again at Al Hendrickson Toyota!

May 29, 2023

Great service, always look for provide you the best available help regarding question or issues with your car. More

by LMBUTLER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Al Hendrickson Toyota!

May 29, 2023

Buying a car used or new they don’t provide coupons to make you want to come back. I’ve bought cars from other dealerships and was provided a book of coupons and free car wash whenever I wanted. More

by MMCCLENDON1986
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Staller
Jun 23, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave your feedback about your sales experience. While we don't offer coupons for future purchases, we do have regular specials and sales on both new and used vehicles. We'd love to speak more about this with you, so please don't hesitate to contact us directly if you're interested in learning more. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 29, 2023

Great service, average price, Chris K explained everything in detail. I waited at the dealer More

by FREMMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Chris and hope to see you again at Al Hendrickson Toyota!

May 29, 2023

Went to buy a Mercedes Benz C300; in the price negotiation the dealership added $4K to the price for new AMG Rims and tires. The problem is they were counterfeit products. In my conversations I wa More

by dgauvin_515
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sales person was great
May 31, 2023 -

Al Hendrickson Toyota responded

We take these concerns very seriously, and we would like to address them as soon as possible. We'd like an opportunity to look into this situation and discuss your concerns with you personally. Please contact me at your earliest convenience so we can work together toward a resolution. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

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