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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,174 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,174 reviews

April 18, 2023

It's a good dealer and I like it because is close to my house. More

by amandaluzon02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonh Guimban
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Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for being a loyal client of Al Hendrickson Toyota!

April 18, 2023

You guys change the price every time I come here it’s a different story. Straight robbery. Stop cheating customers out of their money. The guy didn’t even have a good explanation on what charges were what More

by None
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t even know his name -service dept
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Apr 24, 2023 -

Al Hendrickson Toyota responded

A 1-star experience is certainly not what we want for our customers. We strive to provide transparent pricing and it sounds like we didn't meet your expectations. We would like the chance to properly explain things here. If you're willing to speak with me, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 18, 2023

Thank you so much for this wonderful experience. Amazing job. The experience was fast and very comfortable. More

by JOANNADONOSO
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron was the sales person
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Apr 18, 2023 -

Al Hendrickson Toyota responded

We're thrilled to hear that you had a wonderful and comfortable experience with us! Thank you for choosing our business and for taking the time to share your feedback. We look forward to serving you again down the road.

April 17, 2023

T terrible reaction to what you put into the AC hurt. Our eyes and lungs went back twice got no help. In fact, I was told it was my fault that you put in what you put in. More

by MARSOLTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Al Hendrickson Toyota responded

This review is concerning to read and I apologize that you had this negative experience. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 17, 2023

O atendimento que recebo ai sempre foi impecável, e sem falar no atendimento recebido pelo funcionário Oscar,um excelente profissional. More

by CHAVESR2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oscar
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Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Oscar delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

Apr 19, 2023 -

CHAVESR2012 responded

Thanks for everything.

April 17, 2023

Everything was amazing! Great job. They was an excellent job, fast and comfortable. Thank you More

by VNEYRAROSALE2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Al Hendrickson Toyota responded

We're thrilled you enjoyed working with our team at Al Hendrickson Toyota! Thanks so much for the supportive feedback!

April 17, 2023

good service, affordable prices and excellent employees will always carefully examine your car and tell you about its condition More

by VASYLBOH596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you so much for stopping by to share this feedback! We're delighted you've appreciated our team's assistance at Al Hendrickson Toyota. We look forward to working with you again next time!

April 17, 2023

I'm pleased with the work that was done on my car thanks cj for your help More

by maxinenelson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Report | Print
Apr 19, 2023 -

Al Hendrickson Toyota responded

We're delighted to have earned your support at Al Hendrickson Toyota! Thanks for the positive review!

April 17, 2023

i am missing 2 keys that were attached to my car key. I also had to wait 3 and half hours/ More

by carolynsessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2023 -

Al Hendrickson Toyota responded

Carolyn, I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

April 17, 2023

Great job. They was an excellent sevices, and excellent employees will always carefully Mr. Shedrick Anderson so kind. More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Apr 18, 2023 -

Al Hendrickson Toyota responded

Erika, we're thrilled to see your five-star review for Al Hendrickson Toyota! We're glad to hear you had an excellent experience with our services and employees, especially Shedrick Anderson who was so kind. Our team appreciates your business and hopes to see you again!

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