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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,383 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,383 reviews

May 28, 2023

Great service always easy to Get in and out without any issues and not overly priced More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
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May 31, 2023 -

Al Hendrickson Toyota responded

Thanks for the 5-star review! We're proud to have consistently provided you with an efficient and fair vehicle service at Al Hendrickson Toyota. We appreciate your business and hope to see you again!

May 28, 2023

Everything was good, fast oil change, great customer service, price is little bit higher but the job was done right More

by BATANOFF87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Al Hendrickson Toyota responded

We're grateful for your 5-star review! It's wonderful to hear that you had a fast oil change and encountered great customer service when you visited us at Al Hendrickson Toyota. Though there may have been cheaper options out there, we're thrilled to have delivered quality workmanship for the job done right. See you again soon!

May 28, 2023

Liked my service writer Michelle she was helpful and personable I also found a customers wallet jeans Baptiste and gave it to Michelle while my service was being done hope the poor man gets his wallet More

by SHACKLEROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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May 31, 2023 -

Al Hendrickson Toyota responded

We appreciate you taking the time to share your positive experience with us at Al Hendrickson Toyota! It's fantastic to hear that Michelle provided such helpful and personable service during your recent visit. We're also glad that we were able to assist with your warranty claim for your Camry's battery. Thank you for being an awesome customer!

May 28, 2023

The service advisors are rarely helpful and merely seek to strongly suggest additional needed yet unnecessary maintenance tasks solely to increase their earned commissions. Individuals don’t feel welcome i More

by applwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier Dept , Shedrick Anderson
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Jun 23, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to read. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. We take these concerns seriously and would like to learn more about your experience. Please give me a call so we can discuss this further and see if there are any ways we can assist you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 28, 2023

Not a customer friendly approach. Staff was unprofessional and felt pushed away when asking questions. More

by SWAROOPJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
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May 31, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to see that we fell short of our high expectations during your visit. We strive to provide a positive and welcoming atmosphere and I am upset that we missed the mark. Would you please call me so that I can see if there is any way we can assist you moving forward? Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Jun 03, 2023 -

SWAROOPJOSEPH responded

Thanks for taking the phone call. I send the email to you as you suggested during the phone call, with details. Did anything come out it ? Thanks

Jun 23, 2023 -

Al Hendrickson Toyota responded

We apologize for the lack of response. There have been many changes in the past 3 weeks with our phone system and emails. At your convenience, please call me or resend the email to jfernandez1@alhendricksontoyota.com. Thank you, Jessica Fernandez - Administrative Assistant - 954-545-6502

May 28, 2023

Absolutely fantastic, I live out of state and this is the 6th car we have purchased from Al Hendrickson Toyota! We have looked around our area to purchase but went back to AH everytime. We told them what we More

by DENISE_TENHOUTEN_13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Diaz, Jenna Levison
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May 31, 2023 -

Al Hendrickson Toyota responded

We are grateful for your trust and loyalty, Denise! It brings us joy to hear that the team at Al Hendrickson Toyota, including Joe and Jenna, made your car-buying experience another fantastic one. We strive to provide a seamless buying process both in-person and online, and we're glad you found your dream car with us. Congratulations on your new Toyota!

May 27, 2023

Great group of people. Fernando Winston and CJ at the service station. Al Hendrickson is the place that I recommend all my family and friends to. More

by LETMEEBEMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rodriguez
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May 30, 2023 -

Al Hendrickson Toyota responded

We're elated to hear that Fernando, Winston, and CJ have impressed you with their service! Thanks for recommending the team at Al Hendrickson Toyota to your family and friends. It means a lot that you can count on us. Take care!

May 27, 2023

Luther and London were knowledgeable and patient answering all my questions. I would def come back for another car!!! More

by TNAIRWIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luther McKenzie, London Jackson
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May 30, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to assist you! We're so happy to know that Luther and London skillfully answered all of your questions and ensured your experience at Al Hendrickson Toyota was a positive one. Thanks for your trust - we look forward to helping with your next purchase!

May 27, 2023

Polite. Professional. Nice to work with. Not pushy. Explained things well. Buying a new car did not take all day! Good experience overall. More

by shelllady4god
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Pablo Alonso
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May 29, 2023 -

Al Hendrickson Toyota responded

Congratulations on your new ride! We know car buying is a big decision and we are thankful that you trusted us with your business. We will be sure to pass along the kind words to our team. Have a great rest of your day and safe travels ahead! -- The Al Hendrickson Toyota Team

May 27, 2023

Fast and speedy service! Very courteous and professional! Great costumer service, would definitely recommend to friends and family. More

by ANDRESSASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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May 30, 2023 -

Al Hendrickson Toyota responded

We're thrilled you appreciated the courteous and professional service at Al Hendrickson Toyota! Thank you for taking the time to share your experience. Come back to see us anytime!

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