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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,220 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,220 reviews

December 11, 2021

Kept to scheduled appointment timePaged when work was Kept to scheduled appointment time Paged when work was done even though my coordinator had to hunt to find me More

by ohdarman70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

We are happy to hear that you had a positive service experience here at Al Hendrickson Toyota! Thank you for your business and your great review, we hope to work with you again down the road.

December 11, 2021

It was very pleasant ,good welcoming ,good service, even the cortesy service was excellent. We will do business with you any time thank you all. More

by goyo.yayi.colon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 11, 2021

The service was completed in the time frame promised . I would recommend them to others. More

by heathercnsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Heather, we're so happy that our efficient and timely service made your visit so positive. It means so much that you plan to recommend Al Hendrickson Toyota, and we look forward to your next visit!

December 11, 2021

Excelente servicio recomendado , cumple. Con las garantías que están en el contrato , se demora un poco en los tiempos pero en general excelente More

by ANDREASOLARTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 13, 2021 -

Al Hendrickson Toyota responded

Andrea, gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos su comentario y esperamos volver a verle en el futuro!

December 11, 2021

Klaus explained everything to me without over doing the information that was most important to me. For example, he didn't say you need to repair the whole car. He told me what I needed to do to keep my car More

by NAHOMIE248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the glowing review! We appreciate the kind feedback about Klaus and are thrilled to hear that he went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 11, 2021

Went to service dept. Have leased car 1 yr and 3200 miles. Jeffrey took care of helping with the service and he was very accommodating and smiles😀. Oil chg and tire rotate extremely quick. More

by LUISMARIODJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Luis! We appreciate your support and are thrilled to hear that Jeffrey went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Al Hendrickson Toyota next time!

December 11, 2021

Always a smooth experience when I take my car in for service, highly recommend them! More

by EMARTINEZM288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back!

December 11, 2021

I had an urgent situation. They took my car right away and had it back the next day. Service was fast and professional. Employees all treated us very well. More

by kcsunshine925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to earn your business again down the road!

December 11, 2021

I was trying to give this dealership business but the service advisor was not willing to help me with quotes for specific tires I wanted. I was told I needed to see the parts dept for this. I felt scold More

by EKK008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

I am extremely concerned to hear this feedback as we have a higher standard for our customers than what you have described. I am going to speak with our team to find out exactly what happened here so we can provide a better experience moving forward. I would also appreciate the chance to speak with you directly so I can answer any outstanding questions you may have. Please give me a call at your convenience, I would be grateful to help. Gary Cann - Vice President Parts and Service - (954) 972-1100

December 11, 2021

Ripped off roadside. Paid extra so I would have peace of mind. went to use but wasn’t in system. So they wouldn’t cover me. Tried to call & speak to manager who won’t call me back. More

by shandracupp
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann
Jan 05, 2022 -

Al Hendrickson Toyota responded

It's concerning to read about the issues you have run into with your vehicle, and I apologize for the trouble you've had with your roadside assistance. We certainly want more for our guests than what you have described. I would like to work towards a solution, however, since I am unable to find a proper contact name or phone number from this review, I would be grateful for you to give me a call directly. If you also want to contact me at your convenience, I'd like to help. Jessica Fernandez - Asst. to the Chairman - 954-545-6502

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