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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,232 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,233 reviews

July 23, 2021

Very professional, very good people; excelente service; thanks very much. I like Al Hendrickson Toyota they are the best service team. God bless you. Thanks More

by YESYMILANOMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thanks for your five star review of Al Hendrickson Toyota! We strive for professionalism and exceptional service, so we are grateful to hear that we delivered on that promise. See you next time!

July 23, 2021

My sales man Jad was awesome. I would recommend him and this dealership to anyone. They treated me with respect and got me in a pretty awesome vehicle. More

by HaroldTL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thanks for your 5-star review of Al Hendrickson Toyota! We're so happy that you enjoyed working with Jad and that everyone was so respectful. Congrats on your new purchase, and we are looking forward to seeing you again soon!

July 23, 2021

Called on my way in with a battery issue. Took care of making my appt and had me ready to go by the time I hit the lot. 2 hours later I had a lifetime warranty battery in my car on the house!! - I wish al More

by KCHINA690
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Diaz
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you for the excellent feedback! We appreciate you coming to Al Hendrickson Toyota for your battery replacement and are delighted to hear that our team helped you get back on the road in a timely manner. Have a great weekend!

July 23, 2021

The advisor Christopher was rude and very pushy. I had to go ask him for my keys and was even provided with proper paperwork. Felt like i was bothering him totally unacceptable customer service. Would not re More

by FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

I apologize that you had a disappointing service experience. We want to provide attentive and professional service for our guests and I will certainly make sure your concerns are addressed with the proper people. Again, I apologize for the negative experience, and if there is anything else I can do to help in the meantime, please consider giving me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 23, 2021

Excellent Service 👍🏽. Love how the staff are so kind and patient with you throughout the whole process of purchase or financing your vehicle. Love you the option to test drive your car More

by F.LOUISJEAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davilmar Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave your excellent review! Hearing that our staff was able to assist you so well lets us know we're making all the right moves. We appreciate you stopping by Al Hendrickson Toyota and hope you enjoy the new ride!

July 23, 2021

Always my CS Henry is the best. He's honest and he is the the kind of person who has the answer for me all the time More

by DIAZJ632
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you for leaving us 5 stars! It makes our day to hear that Henry has all the answers you seek! Providing informative and educational service is our pleasure at Al Hendrickson Toyota. We appreciate you selecting us and hope next time you need service you'll visit us!

July 23, 2021

Friendly and helpful sales service. Paul had my car cleaned and ready to be driven off the lot. The paperwork was fast also . You dealership service has improved over the years. More

by JOEBACCHUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thanks for taking the time to leave a review! It's great that your experience was timely, and we appreciate your dedication to Al Hendrickson Toyota throughout the years. See you next time!

July 23, 2021

Carmelo your service advisor was a fantastic caring wonderful person and he really went out of his way to help us what a great guy give me a raise More

by Stephaniecwirn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmelo in-service out
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you very much for leaving us 5 stars! Hearing that Carmelo went above and beyond for you really makes our day. Thank you for choosing Al Hendrickson Toyota and have a great day!

July 22, 2021

They alway lie to their customers and that’s not good for business. If you want to turn in your car because you can’t handle the payments no more they won’t take back the ca. More

by CLAYTENBARNETT74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

Clayten, I am sorry to hear that you feel our team has deceived you, it is never our intention to mislead our guests. I'm certain that if we can speak directly and I can find out more details surrounding your situation, that we could find a solution together. Please call me at your earliest convenience. Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 22, 2021

Attendants are very polite and respectful. Time given for job was accurate. Access to Manager on duty was easy. Manager listened to my comments attentively. The experience was great. More

by mslakhdhir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your thoughtful feedback! We are grateful to have you as a customer and we hope to welcome you back to Al Hendrickson Toyota for your future service needs. Drive safely!

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