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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,127 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,127 reviews

April 08, 2021

Service was great. In no way do I want to write 25 words so I will not but I am forced to' This item should be removed. You rate Zero for this requirement More

by OSROFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share this great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

April 08, 2021

Very smooth and professional. The guy who helped me was quick and precise. Will definitely be back for more service. Thank you for your help More

by TGORDON8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Apr 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

April 08, 2021

Hello, The service was great I appreciate the customer service the service department everything was fine although ,I had a good time I enjoyed the service thank you. More

by CLOSEILLEBN85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Al Hendrickson Toyota responded

Thank you for your business and your confidence in our service team! We are happy to have you as a customer here at Al Hendrickson Toyota. Drive safely!

April 08, 2021

The service provided by Zeke Howes and Dexter Marshall was the true definition of customer service! If there were two individuals that deserved a promotion and raise, it would Zeke and Dexter. And this More

by norma.singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Colon, Dexter Marshall
Apr 09, 2021 -

Al Hendrickson Toyota responded

Norman, it makes our day to hear that Zeke and Dexter went the extra mile to make you a happy customer! We appreciate your continued business here at Al Hendrickson Toyota. Safe travels in your new car!

April 07, 2021

Very good service. Quick and easy . Very busy and only took a hour.I think it’s ridiculous that there is a minimum word ! That is why I didn’t full out survey the first time! More

by BARRYANDPAULAP@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review! We strive to deliver efficient and professional service, and it is great to hear that this was reflected in your visit. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

April 07, 2021

Service was quick. I do not like having to write a min Service was quick. I do not like having to write a min of 25 words. This should be removed from your survey. Next time I will not give one. More

by DIANA_BOULANGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Al Hendrickson Toyota responded

Diana, thank you for taking the time to review Al Hendrickson Toyota!

April 07, 2021

I have to wait two hours and call three times for a shuttle to pick me up to get my car. Drivers were very nice though More

by LWLAFOREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Al Hendrickson Toyota responded

I am so sorry to hear that the shuttle took longer than anticipated. We strive to offer a seamless experience and would never want to inconvenience a customer. I'll be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 07, 2021

This place is garbage . Unprofessional agresive staff who failed to do a job I payed for . I had a nail in my tire and I took my car to get it fixed , they took it in for two hours and never took out the nai More

by An angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Juan Diaz
Apr 30, 2021 -

Al Hendrickson Toyota responded

As you can imagine, this feedback is concerning as we want guests to be confident in our services. I sincerely apologize for leaving the wrong impression. I think it might be best if we spoke directly, however, without your full name I won't be able to get in touch. Please consider reaching out. Thanks, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 06, 2021

Service department was great the experience was awesome. I will tell my friends about, how I was treated. Thank You for a great job again. More

by lorraineedwards_98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to assist you, Lorraine! Thank you so much for choosing Al Hendrickson Toyota for your auto service needs. We look forward to your next visit.

April 06, 2021

Klaus was excellent and super helpful with the situation with my car. Recommend to anyone. Thank you so much for all of the help yesterday! More

by MIKECASELLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb , Erik C
Apr 06, 2021 -

Al Hendrickson Toyota responded

Mike - Thank you for taking time to write a great review about Klaus! We are so glad that he could assist you. Happy travels from our entire Al Hendrickson Toyota team!

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