Albany Subaru

I was reluctant to bring my 2021 Subaru Forester into Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnos Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnose my car’s issue plus a quote of $1400 to fix the actually issue which was a defective coolant bypass valve. Finally, I called Albany Subaru and they were able to fix AND diagnose my car for free because the part was covered under the extended warranty. Additionally, as a courtesy they inspected my car and noticed an oil leak caused by the idiots at Berkeley Jiffy Lube using an after market drain plug that didn’t fit. Anyway, I called Jiffy Lube as recommended by Subaru and that was also repaired for free! Special shout out to Alan Poon for taking care of my issue and communicating so friendly and transparent. More

Everyone was personable, helpful and courteous. Went out of their way to accommodate the sale of my chosen vehicle. Started this transaction with Ahmad and ended with Sebastian. The car was deliver Went out of their way to accommodate the sale of my chosen vehicle. Started this transaction with Ahmad and ended with Sebastian. The car was delivered to my door which made the deal more appealing. Dean was my finance person and I feel he did his best to make the sale as close to my liking as possible. Thank you to all involved. I would recommend to friends and family. More

Wonderful staff, helped me to trade in my Crosstrek for something bigger. Xavier is the best. Thank you for everything. something bigger. Xavier is the best. Thank you for everything. More

I have full confidence in their ability to take care of my new car. The staff are also very pleasant. I also find their waiting room very accommodating. my new car. The staff are also very pleasant. I also find their waiting room very accommodating. More

Alan Poon was excellent. He kept me promptly informed about the progress of my repair. He kept me promptly informed about the progress of my repair. More

Service was very efficient and prompt; text communication of updates was clear and I was able to get my vehicle back on the same day. of updates was clear and I was able to get my vehicle back on the same day. More

All of staff at Albany service dept are friendly but remain professional ! My service manager Jay was one of them! He answers my questions ! He reviews the service with me when I came to pick up my car remain professional ! My service manager Jay was one of them! He answers my questions ! He reviews the service with me when I came to pick up my car ! I had a good impression! More

I do not want to get these surveys I got one last week when all we had done was to order the part when all we had done was to order the part More

Great customer service, quick and easy to setup appointments. Fast turnaround when I got a trailer hitch installed. appointments. Fast turnaround when I got a trailer hitch installed. More

I needed to add on my invoice an item from the Parts department for purchase and texted that to my Service technician. I was hoping it was communicated to me that the Parts department will be closing a department for purchase and texted that to my Service technician. I was hoping it was communicated to me that the Parts department will be closing around the ETA I texted to return to pick up my car or the item I was gonna purchase was already set aside for me at the Cashier. Overall, I had a good experience with the service for my Wilderness Outback! Thanks! More