Albany Subaru

Albany Subaru provides excellent customer service with great people! Quality service and repairs from trained technicians you can trust. great people! Quality service and repairs from trained technicians you can trust. More

Service is a mixed bag… • Service Reps are good • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs look to be kicks from someone’s shoes, probably when entering the vehicle While the service is otherwise capable, and I’d like to recommend Albany Subaru to my friends for its mostly friendly people and convenience, how can I do that with the caution: “But get ready to have your interior scuffed up”? More

Staff are very friendly and knowledgable. Theyre also super friendly and work fast and efficient Theyre also super friendly and work fast and efficient More

She did not take my concerns seriously. I do not trust service at Albany Subaru, and will go elsewhere. I do not trust service at Albany Subaru, and will go elsewhere. More

Alan was very helpful and professional throughout the process. Very deep follow through as well. process. Very deep follow through as well. More

Everyone was very nice, I wish they offered me an Uber or Lyft when dropping off my car unexpectedly. Lyft when dropping off my car unexpectedly. More

I love my Subaru dealership. I bought my first Subaru in 2001 and My next one was from there too, and I’m hoping to buy my cars at the dealer and of course because now I am a big I bought my first Subaru in 2001 and My next one was from there too, and I’m hoping to buy my cars at the dealer and of course because now I am a big big Subaru fan This dealership is wonderful, they always talk to me in a way I can understand and they are very nice and complete jobs on time, etc. etc. they get 100% satisfaction from me More

I usually give a 5 star rating but this time, I brought my car in for oil change (I am very regular about this and also upkeep of general maintenance over the years) and to be made safe for a long road tri my car in for oil change (I am very regular about this and also upkeep of general maintenance over the years) and to be made safe for a long road trip to Canada. The car is 14 years old but not yet at 200,000) I was informed of a slow oil leak but was assured that it could be taken care of later as the road trip was coming up soon. When I got the car home, it would put out blue smoke (it was not doing this before service) when starting the car first thing in the morning and there was periodic smokey smell when driving during the day. Not the condition I would deem safe for a long road trip. I brought the car back in since the blue smoke did not stop after a few days and service agreed that this was not the best condition for a road trip which had to be cancelled. The daily blue smoke did not return and I was given a service date a couple of weeks late for dealing with the oil leak. I do not expect my car to go in with no issues and to, after $1000 + worth of work to come out emitting blue smoke. My experience for the oil leak repair was excellent. When I brought it in at 8:45am, they were not sure if they needed the car overnight, I was given a loaner and they finished before the end of the same day. My car is running great. More

It was a good experience from start to finish. Friendly staff and great service. I highly recommend Albany Subaru Friendly staff and great service. I highly recommend Albany Subaru More

I'm confident in the work done at Subaru. The use of text messages to communicate job status is great. The customer waiting room and restrooms are nice and clean and comfortable. The one conc The use of text messages to communicate job status is great. The customer waiting room and restrooms are nice and clean and comfortable. The one concern I had was I was told the car would be ready in 90 minutes, so I stayed nearby rather than going home, and when I returned 90 minutes later, they told me the car was out of alignment and it needed a new cabin filter, and this would take a couple of additional hours. So, at that point, I got a rideshare home, and had my wife drive me back later when the car was ready. Another minor issue was, I have an aftermarket battery, Optima RED25, after having 2 Subaru batteries fail on me and I was paid in a class action settlement related to Subaru batteries. The service manager told me that the battery was rated at 720 CCA, and was only generating 450 or so, and suggested a battery replacement. The car has been sitting for a while, so the fact that the batter was low was not surprising. The service manager also implied that the after market battery was somehow inferior to a Subaru battery, and the converse is the case. I also brought in several coupons, and asked which would save me the most money. We chose the minor service fro $189. After I was told the alignment needed to be done, I had a coupon that would have saved quite a bit more, but was told I couldn't switch coupons at that point. Of course, I didn't know that I needed the alignment when I first checked in, so this doesn't seem right. More