Albany Subaru

i have been going here for service to my 2017 Subaru Forester, i am happy to the service they provided, honest and facility is clean , staff are friendly. . Forester, i am happy to the service they provided, honest and facility is clean , staff are friendly. . More

While the mechanic / repair service itself is great, we are dissatisfied with some elements of their customer service. For the second time, the front desk has refused to accept a discount coupon for servic are dissatisfied with some elements of their customer service. For the second time, the front desk has refused to accept a discount coupon for service (issued from Subaru/Subaru Albany) because we didn't mention it when the initial work order was written -- this time we texted them immediately afterward & the person said it was still too late -- even though they were still working on the car & we hadn't paid. The unwillingness to accommodate a discount offered by them is poor customer service, IMO. More

My check engine light is still on, I don’t think the technician fixed it. I’m a little disappointed, now I have to bring my car back again. technician fixed it. I’m a little disappointed, now I have to bring my car back again. More

I absolutely loved Peggy Martinez during my visit this past Wednesday! Want her next time. past Wednesday! Want her next time. More

Jay took care of my paperwork, texted me and called me when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru si when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru since I bought my Forester in 2001. I have had the Repairs Department call me to say that they over-estimated and that my actual bill is less than they stated. How's that for honesty? Both the shuttle drivers, Rick and Philip were skillful and personable. I enjoyed our conversations. More

I appreciate the consistently wonderful service and great location/hours of Albany Subaru. Thank you! location/hours of Albany Subaru. Thank you! More

The staff are helpful and professional. They are knowledgeable about their work. Questions answered well They are knowledgeable about their work. Questions answered well More

Torii was extremely helpful in explaining the need for regular service even though we have low mileage on our cars. She also worked to fit us into the schedule in advance of our LA trip. Thank you! regular service even though we have low mileage on our cars. She also worked to fit us into the schedule in advance of our LA trip. Thank you! More

I bought my brand new 2024 Crosstrek from Albany and had it serviced twice. I will say everyone was friendly and the service was fine. My complaint comes a few days later. I had my windshield replaced at a it serviced twice. I will say everyone was friendly and the service was fine. My complaint comes a few days later. I had my windshield replaced at a reputable store, given the options by my insurance (the dealership wasn’t an option). The glass company couldn’t recalibrate it-they tried for hours with no avail and told me I need to go to the dealership. I called Albany to see if they could recalibrate it and they rudely stated “we can only recalibrate if you get the windshield installed with us,” and “all other dealerships do this.” I explained my situation: the windshield was in, my insurance never gave me the dealership option, they used Subaru glass- and nothing. Didn’t look up my information, and turned me away. For all I know they sold me a car with bad Eye Sight functioning and left me high and dry. Called Walnut Creek Subaru and guess what?! They could recalibrate it no problem, got an appointment 3 days later. So my business will be with them going forward. I hope this is a lesson to the employee at Albany about good customer service. More

Knowledgable and helpful staff. I was able to purchase my car quickly and efficiently. Easy one day purchase. I was able to purchase my car quickly and efficiently. Easy one day purchase. More