Albany Subaru - Service Center

Service was great and fast. Super friendly staff and the the communication on email and text is effective. Super friendly staff and the the communication on email and text is effective. More

Got everything I needed to be done in one go. Text updates head pictures. Nice touch. They use coupons and gave discounts as they could, so I felt the price was fair. Text updates head pictures. Nice touch. They use coupons and gave discounts as they could, so I felt the price was fair. More

I came i to have an oil change and to check items that I considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had c considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had coupons and I was able to use all of them, including free new wiper blades and an alignment check. More

Very friendly and communicative. They showed me how to keep my windows clean so my windows can roll up. They showed me how to keep my windows clean so my windows can roll up. More

Everyone was very friendly and the service was great. My car was even ready early. My car was even ready early. More

Very efficient. Very helpful. Very courteous. We had a very excellent experience. Will definitely keep coming here. Very helpful. Very courteous. We had a very excellent experience. Will definitely keep coming here. More

Excellent service. In and out quick at a reasonable price for a dealership. Will be back. In and out quick at a reasonable price for a dealership. Will be back. More

All good, except they told me the car wouldn't be done until five, so I Ubered home and they texted me right as I got home that the car was done. I would have gone for coffee and stayed near the service c until five, so I Ubered home and they texted me right as I got home that the car was done. I would have gone for coffee and stayed near the service center....glad they were quick, but knowing they would be quick would have saved me a 30 dollar uber. More

Very efficient, great customer service I enjoyed my waiting time in the lounge. I be back again! waiting time in the lounge. I be back again! More

We love the good people at Albany Subaru. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. However for the first time something does not feel right for us. The battery is dying for second time. And is was explained to me that I need to get an extended warranty. And that the car would need a new battery and a retrofit. If you check our records an software upgrade regarding the battery was missed. We had the car battery die on us 3 times. Twice in our driveway, we have roadside assistance thru our insurance, but the 3rd time we were out and told we would have to wait an 1 1/2 hr,. for help. This has been the only real problem we have had and to us you are passing this problem on to us. In our minds this should be a recall. I have voiced our displeasure to the excellent service rep. that recently helped us. Please get back to us. Ted & Mayona Rucker More