Albany Subaru - Service Center

Some jerk broke my right rear quarter panel window a week after I bought the car. I called; the window got ordered; I made my appointment; and the window got replaced in the time that was promised. The appoi after I bought the car. I called; the window got ordered; I made my appointment; and the window got replaced in the time that was promised. The appointment was a week after the glass came in, and I could have wished for an earlier appointment. I was warned that the glass replacement person/persons are very busy. I don’t remember who I worked with . More

Worst place ever wouldn’t recommend anyone coming here they don’t fix anything and want all your money out of pocket they don’t fix anything and want all your money out of pocket More

Everything went very, very well. I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was re I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was ready for pick up before noon. Everyone I've dealt with from those in the sales department when I bought the car a year ago, to those I've met in the service department are all Class-A! More

Fast work, reasonable prices, knowledgable people, and very timely. If you have a Subaru, they'll make sure you get the work done! very timely. If you have a Subaru, they'll make sure you get the work done! More

I had a great experience at the Albany Subaru service center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I think his name might’ve been Terrence) and of course James who is hands down the nicest, kindest, most considerate person I’ve ever had to work with. Truly. I don’t think he will ever know just how much gratitude I have for him, but what he did for me will always stay with me. He didn’t just help, I don’t know how to describe it but with James I knew that this was the one area in my life where I was ok because he was there. In a time where I had a lot going on at once and under a lot of stress and worry; James gave me peace of mind. And for that I’m forever grateful. There’s a Mr. Rogers’ quote that says in times of crisis “look for the helpers” ; well these guys are true helpers. James, Tory, Aaron, and Terrence. On days when you’re dealing with a difficult customer or having a bad day, know that there’s a customer out there who thinks you’re amazing. You made a difference in my life. And I will always be grateful to you. More

Very good service with a helpful and pleasant staff. I would recommend this service department. I would recommend this service department. More

They are very friendly and helpful. Very easy process and my car was done early! Very easy process and my car was done early! More

Great service and very friendly personnel. Everything was taken care of in timely manner and professionally. Everything was taken care of in timely manner and professionally. More

Torii and the service team went above and beyond in the care and consideration given to me and my car! care and consideration given to me and my car! More